3880 North Mission Road Los Angeles, California 90031 Contact Forever 21 Phone Number: (213) 741-8257 Fax Number: (213) 741-8995 Website: Email: Facts Founder: Date Founded: Founding Location: Number of Employees: Executives CEO: Do Won (Don) Chang CFO: C. Elizabeth Jain CPA COO: Chris Lee Forever 21 History Forever 21 was founded in 1984 by current CEO Do Won Chang and his wife Jin Sook Chang. The store was originally called Fashion 21 and targeted middle aged women. The first store, located in Los Angeles, is still in operation today. In 1989, the company opened their 11th store. It was their first location inside a shopping mall. In 1995, the first location outside of California was opened in Miami, FL. By 1997, there were 40 stores. In 2010, the company opened their flagship two-story, 85,000 square foot store at the Los Cerritos Center. The company also expanded to the UK. Forever 21 currently operates over 723 stores in the United States, Puerto Rico, Canada, Asia, Europe and Latin America. The company had annual revenue in 2015 of $4.4 billion. Tagged as:,,,,,,,. Unpleased with customer service. I called 10/30/17 for a package not received, to hear that they had a “shipping problem” and they my order will need to be canceled. I then asked for a refund (which only seems fair since I have payed for an order that I do not have!!!). It is now 11/8/17 with no refund on my card or even a package! I called customer service again and they were very short and unpleasant with me, just like before!! She said I will receive a refund, but did not sound convincing. All I would like is my money back for items not received!!!! Dhaka sex and safe place call me Rafe khan 8. You Have To Come Here And Stay Here For Adult Dating. Home place- in Uttara Jasim uddin Dhaka. Room Date in Dhaka. Place is 100% safe and secured. Only interested person call me for reservation. Location Uttara, Dhaka. Where is the best dating place in Uttara Dhaka with. What is the best place in Dhaka to go on a romantic. Which hotels are safe for a room date in Dhaka? Do not even try to contact customer service for support, because they will not help! This was the first and LAST time I order online from Forever 21!!! I am a former employee and have been trying to reach HR payroll for several days with no luck. I followed the steps advised on the prompting and sent a email with my request. When i did not get a response in a timely manner, I dialed the number listed at the bottom of the automated reply email for immediate assistance with a case number. When i called they had no idea what i was talking about and refereed me to the same number i called from the very beginning. My new employer needs detailed information of my work history for the last ten years because i will be working on Federal grounds. They need the requested information by Tuesday or will not be able to solidify my employment for security reasons. I am very disappointed a large company like forever 21 doesn’t have a direct line for employees to reach Human Resources for employee verification. My new employer has tried to reach them on several occasions and is getting the same run around as myself. I worked there about 5 years ago and i don’t remember having these issues before. ORDER NUMBER 70782210; my package never was received. I spent over 200 dollars. Fedex said they dropped it off and it never came. I filed a claim with forever 21 and fedex but honestly now I want a complete refund. I was told on the phone that even if my package was stolen forever 21 will not send me a new one I will have to repay the 200 dollars to get a new order. I was treated very poorly on the phone and talked to like I was a child. I am digusted by the customer service, I have been shopping with this store for over 10 years and have spent thousands of dollars and to be treated like this is not good. I would like a complete refund. Gloria moreno. Here is my email regarding customer service: Topic: Customer Service issue First Name: Samantha Last Name: Email: Message: Order # 70763169 My daughter placed an order for $ 174.68. She did not give the promo code of HAPPY10. When she called the csv rep advised that since the order just shipped she cannot apply the code. In order for her to receive the 10% off she will need to refuse order and replace order. That is ridiculous that you cannot issue her credit of $ 16.41. You would think with just a large order you honor it. Please advise if you can issue the credit otherwise we will refuse the order and go elsewhere. Thank you her mother. Their reply; Hello Samantha, Thank you for reaching out to us! We truly understand the importance of wanting to get the best price and save when we can. Regrettably, as a company policy we don’t offer price adjustments on our merchandise. We are so sorry for any inconvenience. My reply: Thank you kindly for your reply, I will have my daughter refuse the delivery and have it return to you. I thought your company was more customer friendly than this. It surprises me that you are willing to lose a sale of $ 174.00 over a $ 16.00 credit. I guess Forever 21 really does not need any business. Your company must be doing well. I will be sure to spread the news to other mothers that Forever 21 is not a customer friendly store to order from. I am a worker at forever 21distribution center(not as of today anyhow) the work we put in down there to complete the task is underestimated by our pay. Full of favoritism everywhere and not to mention all the safety hazards everywhere, no steel toe boots, pallets everywhere, palletjacks everywhere and not to mention how hard it is for them to pay you if you get hurt, they will find a way to blame it on you. Do i even have to bring up how many times they have stole designs from other companies. This is a perfect example of the rich getring richer and the poor just keep gettinf poor, while they sit on their billions, their workers (the ones that actually helped them get rich) are undervalued and definetly underpaid, but its ok. No wonder there produccion has been going down a 50% and i hope more people learn about this helllhole Erika Garcia. I’m disappointed with the customer service interaction I just had with “Peddy”. I called 1-888-494-3837 and had an inquiry and he said he couldn’t price adjust the recent online purchase (that I haven’t even received yet) to the 40% off. I asked him if he’s saying that I have to return the items that I ordered and purchase another set of the items today to get the 40% off and he said yes. I remarked that it doesn’t sound like good practice. So I asked to speak to manager, to which he put me on hold and then came back and said manager is busy and is requesting my call back #. I didn’t want to leave my call back number and I told Peddy I would remain on hold. He did not give me this option, he kept on REPEATING and BADGERING me to give him my # so manager could call back. So I asked him if it is their policy to ask customers for personal # to get a call back even if they’re not comfortable giving it out and he said “THAT IS YOUR ONLY OPTION AND MANAGER IS DEMANDING IT” Demanding it! Corporate bosses out there, listen to the recorded phone call and you will hear that Peddy said “Demanding it” at least 3 times. “He said that I could not remain on hold. This is appalling customer service. How could a customer not remain on hold at customers own request!! So I ended the call with no resolution. I refused to give him my #, I came to your website to try and call someone in corporate headquarters and I called the only # I found 213-741-8257 only to be directed to a call center in Manila. When I asked to lady in Manila to please provide me with a # for corporate headquarters in the US she gave me same 213 #. Please provide me with a phone number for someone working for your corporation in the US. At this point, I don’t want to discuss the 40% off, but instead would like to know how a corporation would be okay with their customers being treated this way. Jennifer Perrini. I made the mistake of ordering clothes online (which I have done in the past without a hitch). They alert me that my package was delivered, but when i returned home there was no package at my home. I contacted customer service and they began a trace of my missing package with Fed Ex, I even spoke to Fed Ex to describe my home and its surroundings, this was now a month ago. It’s been over a month since my order and not receiving my merchandise and I have yet to receive an update or a refund to my Forever 21 credit card. Customer service is unhelpful and reads me the same scripted response every time. How long does it take to trace a package? Why am I penalized for not received my order. I refuse to pay for items I simply did not receive and was told this would be noted to my account (which was a flat out lie) but low and behold my account is now in collections because I refuse to pay a company for poor service, it simply is not my problem the package wasn’t left where it should have and yet I am the one being penalized for it. Let’s see if corporate really cares about their customers. I’ll be awaiting a reply since your CSR agents are unhelpful and they have stopped responding to my emails. Christina Burns. The Avenues Mall here in Jacksonville FL where you have a Forever 21 hasn’t had a working air conditioner in months. In the last 3 months my daughter and I have shopped there 5/6 times. That store is so large and lots of square footage and it’s extremely hot. I don’t know how your employees could work in those conditions. If it wasn’t for my 13 year old begging to go I wouldn’t step foot inside. Every time I go all I do is sweat. When she tries on clothes she sweats and it’s extremely uncomfortable. I was in there just yesterday and felt like I was going to faint and had to leave. I don’t know what it takes to fix your systems. I’ve been told many times they are fixing it for the last 3 months. I do think it’s unacceptable to have a store this large and have the customers you have and we shouldn’t have to be uncomfortable while shopping. Please fix this system asap or we can no longer shop here. Its scary to think that someone could pass out and faint from this like I almost did and it was scary. Lissa Williams. My 13 yo daughter and her friend had an experience with terrible customer service at Forever 21 in Fashion Valley Mall in San Diego. My daughter bought a blouse for $20. She then found it cheaper at another store in the mall and returned to F21 to get her money back. She was waited on by manager Kelly who apparently needs further training in customer service. My daughter politely approached the counter and said that she would like a refund on a purchase she made earlier that day. Kelly quickly snatched up the shirt and asked her if she had an ID. As my daughter is only 13 she does not have an ID. Without giving her any options on the return, Kelly gave her a card which had store credit on it. My daughter did not want store credit as she knew the $20 was mine and wanted to return the cash to me. She explained this to Kelly who rudely told her all she could receive was store credit as she did not have an ID. My daughter then said I would come to the store w an ID so she could get the $20 back. Kelly said that was not possible as it was too late. My daughter was upset and called me so I came to the store. I spoke w two other associates and explained that I would like the $20 cash and not the store credit. They said they could not do that, nor could I buy something with the store credit, return ti and then get my money back. I explained that Kelly didn’t even give her an option as she would have called me immediately if she would have known she could have received the cash back if I showed up w my ID-however, she was never given such options. Perhaps with all the negative reviews regarding customer service I am seeing all over the internet it would behoove F21 to actually train their associates in good customer service and common courtesy. Cause guess what F21?? Young girls like to shop at your storeyoung girls who have years and years of shopping ahead of them and who will likely spend lots of money at your stores. Well, not my daughter any longer. This used to be her favorite store and now, this experience has left her never wanting to enter a F21 store again. She and her friends will no longer shop at F21. Its a shame that a company is ok with losing customers over a $20 transaction. I am writing to complain about very poor customer service at your store in 12 OAKS MALL, NOVI. I was treated very rudely by your cashier KENDRA, who proceeded to berate me and accuse me of breaking the line, while I stood politely in line and proceeded to the counter when my turn came. At my protest at this rude treatment, she proceeded to ask other customers loudly about whether I was lying. On my further protest, I was told I need to learn manners and had the receipt thrown on the counter. When I demanded to speak to the manager MARY, I was told she is very busy and cannot come to talk to me. I am deeply disappointed by such poor show of customer service. What is more concerning is the racial undertones to this behavior. I am expecting a response from you regarding this matter. Anything less than a stellar corporate behavior on your part is unacceptable. Shany Dillow. July 8, 2017 My family and I went to Forever 21 in The Woodlands TX and in their store it is mentioned in huge signs “Everything upstairs under $10”. The sign is on their escalators so it’s HUGE! As I was checking out, there were a couple of items that were not under $10. In fact,,it was $12 and I told the lady that the sign says they were trying to weed out the items that were over but that was the price. I asked if she can honor the “under $10” and she said NO. This is FALSE ADVERTISEMENT. My items actually should have been $9.99 not $10 if they were honoring their sale. I even took a picture of their sign as proof. They either need to fix this sign or honor the sale that is stated in their store. I hope to hear from their customer service or from corporate. Very disappointed and will not go back unless they are honest. Dear, My name is Hien Hoang. I am writing this to let you know that my family just had a really awful experience shopping at Forever21 store in Westfield Santa Anita, Acardia. Most importantly, all of this negative experience came from a store manager named Maita. So today, Tuesday, July 4th, my sister, my friend and I visited this store. As my sister were putting on a dress for me to see, the store manager came to us and said out loud that we should try the clothes in the fitting room and that is the reason why they have a fitting room in the store. The problem is not about the message but the way she delivered it. She was loud and gave us attitude right away. Moreover, she asked a male associate to follow us, made sure that we dont steal anything ( I believe). We felt so embarrassed and insulted. I wonder is that the right way a manager treat their customer? So after a while, we went to check out and I requested to have a talk with that lady. I told her that: next time, if you want to say anything to your customer, make sure you say it in a professional way. What you did just now made us feel that we were being insulted. And that lady was still giving us attitude then and refused to say sorry. With her chin up high she asked: why do I have to say sorry while giving us a disrespectful look. At the end, i think because she ran out of her logical reason for her unprofessional behavior, she finally said sorry to us with a mocking voice and still refused to admit her wrong doing. As a manager, you should know better Maita! How could you treat customer in such a poor manner? Is this how Forever21 value their customers? Danielle chaney. Hello, My name is Danielle, I am filing a complaint about my recent experience shopping at a forever21 located in the Tucson mall in Tucson, Arizona. I have been to that location several times and spent hundreds of dollars of my hard earn money in the short time that I’ve lived in Arizona. When I visited the store on June 5, 2017 with my sister on her vacation, we were followed around the store as if we were criminals by an associate at that location. We had done nothing wrong and there weren’t many people in the store which is why we could tell we were being followed. When we noticed we were being followed We tested our suspicions by riding the escalator up and down a couple of times to see if the associate would follow, and she did. We were the only women of color at that location which is why we feel we were being discriminated against. When I confronted the associate and the store manager about their behaviors They insulted our intelligence and refused to admit any wrong doing. I am shocked and appalled that management and the associate handled the situation in such a poor manner. This is not how valued costumers should be treated and We should not have to endure this type of conduct when we’re out shopping. We visited several other stores at the mall that day and did not experience any other discriminatory practices. If this is the type of service Forever21 is giving I will no longer shop at Forever21, my ancestors have fought long and hard to be treated equally and I should not be subjected to this type of discrimination in this day and age. Thank you, Danielle Chaney Nkechi Ogbuchiekwe-Blake. I have had the worse possible experience with this company. After this experience I will make sure I share on social media about how awful this company is. I purchased $195 worth of clothing that did not arrive on time prior to my trip. So I went to the store and purchased $100 worth of items. I specifically as the associate at the store what was the return policy and if I could return it she said yes, just make sure I keep all tags attached. Of course, when I tried to return the merchandise it was a different story. The girls in the store were so rude and impatient. They rolled their eyes at me and refused to let me speak to a manager that was in the store. Then after me asking repeatedly they said she was in a conference call and I saw her in the dressing room area. Then they directed me to the customer service number which I spoke with Teddy in the Philippines and she was the worse. You can tell she was reading from a script and kept saying the same thing over and over again. She then told me to mail the merchandise in so that they can return my payment in the way that I paid which was through pay pal which debited my discover card. I had to pay $36.80 to ship it and I want to get reimbursed for all of my troubles. I finally spoke with a manager that called me back four days later and he said he can offer me a promo code that expires in 30 days. I refused this is not fair and your practices are deceptive. I will never shop here again and make sure I contact the media in anyway that I can. I have been very patient and no one has offered a viable solution. I need someone in the United States preferably to call me back or email me back regarding this. I prefer to completely stay UNKNOWN, the visit to forever 21. As a translator I was to assist in a language translation, during the visit one of the ladies I translate decided to go to the fitting room to try on clothes, As the other lady stood outside the door to wait as the other one dress and show the lady out side the door. As a translator, I translated. UNTIL, a gentlemen approached stating he is the manager NAME ERNAL FROM LONG BEACH, CA FOREVER 21. He insisted me and the lady out side the door to leave out of the dressing room. I explained 5 times I am a translator and the lady who is trying clothes can not be seen changing due to her religion and not just that as part of the religion she was not able to come out of the dressing area to show the other lady the clothing she was trying on. The main reason was to stay right behind the door out side of the dressing room in no ones way. It continued, and we left, great disrespect as many in line of the forever 21 dressing room starring. THE MOST OUTRAGED, DISRESPECTFUL FOREVER 21 BASED ON TRASNLATOR AND RELIGION. AFTER PURCHASING CLOTHING HE INSISTED TO APOLOGIZE AND TO NOT TELL COPERATE. THIS IS A DISGRACE AND SHAME Hanna brandow. Long story short, someone decided it was acceptable to PEE in the dressing room at forever 21. Unfortunate for me, I was the next person to enter said dressing room. SO, my personal jeans, my personal keds, and the dress I wanted to buy got soaked in urine. Upon bringing this to the manager, I was offered 60% off clothing I NEEDED TO BUY or else I would have had to leave the store naked. After BUYING cheap leggings and shoes, and going to the restroom to wash my hands, the manager ran after me and refunded me for what I bought, after speaking to a higher-up. This is the most ridiculous thing I’ve ever experienced. I’m seeking damages to pay for my clothing to be dry cleaned (which is $25) I have tried to notify the company in every way I can and I am not being heard. I bought a nice amount of items. I opened my package and found a pair of earrings that I ordered were broken. The clasp did not close. I called customer service and was told they do not take jewelry back. She told me to send photos of the defective item and I did. I was emailed back the next day about sending another set because they couldn’t see them clear. I sent the same set and they got them just fine. I can’t take them back and now they’re telling me to mail them back in. The earrings costume $2.33. I’m not annoyed about the money back but the principal that I have been given something broken and now I have to keep them? What the hell’s that about? So they just lost a customer and I’ll get my things from somewhere else. Does anyone know how I can get help with a return that I returned one month ago? Forever21 has the worst customer service and I will never ever shop here again. They obviously do not value their customers. I’ve sent 3 emails, which either bounce back to me or go unanswered even though it’s the same email address. I’ve called customer service 6 times and still no one will call me back (supervisor). I sent an item back with their original packaging and their return label, but unfortunately, I did not use a tracking # method only the regular paid postage. It’s been over a month and this item still hasn’t come back to me nor has Forever21 refunded my monies. Dina Hennessey. This is the worst frost experience for a worker at forever 21 in lenox. First I get short curved on pay and get put on a three day shift for for three weeks. Also I don’t not think that you should tell the employees that they aren’t allowed to change their shift time then turn around and ask if anyone can take a morning shift. I also do not like the fact that I take a time off but still get put on anyway. With the theft situations you all need to be more attentive with what goes on in the store by having multiple people working a shift to where it doesn’t put stress on the closing shift. I think it’s unfair that at one point you tell us we cannot change our availability then all of a sudden tell us that we have to just because we suddenly have something come up. That isn’t professional as a manager for you to do that to a worker. And what I can not also stand is that you still have clothes from a different season still out when that season had past and allow the fact that you all do not dispose of torn items claiming the someone will come along and buy and fix the item themselves. That is unacceptable even for the store Margarita Salazar. What kind of company allows their staff to be under the influence of drugs?!? I currently work here though I think she an good person Mayra villarruel always smells like drugs/marjuana i looked up forever 21 on twitter to like the page age you can clearly see her say “They called me into work and I said yes. I shoulda said no cause I’m stoned” being on DRUGS and interacting with young girls?!? The smell is horrible and if they don’t fix this I’ll make sure this goes viral. Drugs are NOT okay. What a disgraceful company!!!! DO NOT VISIT THE CHICAGO RIDGE MALL LOCATION Jennifer Pierman. This is the biggest piece of crap company there is! Worst customer service I have ever experienced and I to am in the retail customer service field and I am disgusted with how I have been treated! Never ever order from this company! I ordered a dress on line that I was getting married in, I was to be married on Dec 21 2016 and my dress arrived at the wrong apartment on December 20. My dress got delivered to the wrong apt and I even paid the extra 22$ to have it sent over right away. I never got my dress and I never got reimbursed for it either. I called and complained at least 15 times no joke and these pieces of shit will do nothing about it! UPS said they would reimburse forever 21 for the mistake and then forever would reimburse me which I should be first anyway but besides that ups can’t do anything until forever opens up a claim which they will not do for whatever reason! So they ruined my wedding day by not having my dress and they are not paying me back for a dress I never received either. I have talked with supervisors and plenty of the idiotic staff that have. I am not done fighting this I will take this to court which I am in the process of filing a lawsuit now. I have never been so angry dissapointed dissatisfied and disgusted with any other company. Forever 21 does not care about you or your money or customer service and I am amazed that they are still in business! I was the customer I did my part by ordering a dress for a very important day by paying extra for a fast deliver and I got nothing in return but bullsh*t and how they will not open up a case because they feel like they are not responsible which makes zero sense! I will also be contacting the better business bureau to advise them that forever 21 steals from there customers and gives terrible customer service. Please stop ordering from them they do not deserve our money, there our plenty of other stores that have just as cute if not cuter clothing and will not rip you off! Forever 21 should not be in business and if you care about your hard earned money then don’t waste it on a piece of sh*t lying stealing company as this one! I don’t care if it’s only 55$ I want my damn money back forever 21 and I will not stop until I get it! I will take this to court and tell everyone I know to never shop with forever 21 again and I know I went from loving this store to hating it and I will never buy anything from them again!! I give them zero stars and on a scale on handling customer service from 1-10 I give them a zero! Theresa.merola at gmail.com I can see from the comment thread that I am not the only person experiencing terrible customer service from this company. Being I work in the customer service industry, I was appalled by the incompetence the representatives that helped me beheld. My order # is 64917945 and I was charged for expedited shipping in the amount of $26.95 but my issue with this is that I did not choose to have expedited shipping so I was charged in error for this service that I never chose. I made multiple attempts to contact customer service, supervisors and to have mynissue escalated but everything I requested was unsuccessful. The customer service team of this company is horrible and was of no help. The promised me phone calls that were never made and were unapologetic to an issue I was having with their website and because of that incurred fees that were not due. Can someone with higher authority please contact me to actually help me and help me resolve my ongoing issue with your company? My contact number can be found in the multiple emails I have sent requesting to be contacted. Grace Moffat. WORST CUSTOMER SERVICE EVER! First I had to call in because my tracking code kept saying it was invalid. After being hung up on several times, I was finally able to speak to someone who wasn’t just reading answers off of a screen. They claimed that there was some warehouse issue and had to reprocess my order. When I received my new tracking info I noticed that they would be sending the package to an address that doesn’t exist physically (Incomplete shipping info) But because I receive packages regularly (from other companies) so the post office recognized the name and the postal code was correct I would be receiving it a bit late but it would come. Then Canada post “lost” my package. As if this wasn’t frustrating enough, Forever21 then told me that it was on Canada posts end to start an investigation before they could begin their 21 day investigation. Canada post started two service tickets for me which expired because they need information from the sender (Forever21) before they can process anything. Forever21 refuses to contact them on any matter and Canada post refuses to contact them likewise since it is on their end to do so. Being caught in the middle for a few weeks now I’m losing my mind over the fact that this multi billion dollar corporation refuses any customer service help at all. And by the way, I worked in several call centers for over six years and happen to know that it I am (As a paid customer) I am legally allowed to demand to speak to an authority figure if I feel I am not receiving the help I need from the representative or I feel I am being mistreated. Constantly refusing me this right is insanely frustrating. How can you operate a business in North America and not follow any of the rules? I have been hung up on over fifteen times for just requesting (politely) a supervisor or manager. Nothing at Canada post can move forward without their shipping information and they insist that its Canada Posts fault so they should have to do everything. I am so sick of hearing “I understand mam but” If you understood, you would see that it is up to you and in your control to fix this. How can I see this as anything but theft at this point? If no one will resolve this am I just supposed to let forever21 keep my money? Maybe $103.19 isn’t a significant enough amount of money for this multi billion dollar corporation to provide fair customer care or trade for that matter but I feel that any amount of money paid for goods or services merits not only fair trade but customer care. This is North America is it not? The real question then perhaps is HOW MANY TIMES A YEAR DO YOU FORVER21 PRESS CHARGES ON THEFT? OR WHAT IS THE DOLLAR AMOUNT THAT YOU WOULD CONSIDER TO BE PROSECUTABLE OVER THEFT? SHOULD I THEN FORGIVE YOUR LACK OF CARE (THEFT) OR SHOULD I PERSUE THIS AS A THEFT? I have filed with the FTC and will continue to pursuit this possibly to the highest degree, maybe even the media if this doesn’t get resolved soon. AND I am fed up with contacting you only to be hung up on. MAYBE you should contact me for a f-ing change! So, just as I am positive, that you would have and will continue to press charges on theft as is your right, I will too. After all, you are not some poor kid in a store succumbing to the temptations stemming from lack and poverty, you are a self proclaimed multi billion dollar corporation! Worst company ever!!!! Customer service is a joke. I place an order and they send the wrong item. Cal customer service and they can care less. Their response is send pictures of the wrong item and we will email you a shipping label. That was 2 days ago and still no shipping label. Rep would do nothing to help resolve the problem of getting us the correct item. Asked for supervisor and this was like pulling teeth. The name I was given was Adrian R. He wasn’t very helpful either. Asked to speak with his manager but he is the “highest” person in the office. I ordered the item in plenty of time for my daughter’s dance presentation but they would not offer express shipping unless I paid for half. Their express next day shipping ($19.95) can take 5 days. They will take from 1-3 days just to process the order. They are a rip off. I will never shop with them again. BUYER BEWARE!!!!! I just lost $50.00 buying from this terrible Company. The Customer Service Department is TERRIBLE. I bought an item online that came damaged but I didn’t notice it until i took off the tags. Now i can’t return it because i took off the tags. There is a rip going down the side of the dress and i can’t wear it and with this material it can’t be fixed. So what do i do now? I will never buy a single things from Forever 21 ever again. I am going to call my credit card company to see if anything can be done. NEVER BUY A GIFT CARD FROM FOREVER 21!! 1) It takes 24-48 hours for you to receive the gift card! 2) If the recipient of the gift card doesn’t not receive it at the email address you gave them, they will not allow you to change the email address, even if you are the person who paid for the gift card!! You literally would have to cancel your order (wait for them to refund your money) and reorder another gift card and wait another 24-48 hours to receive the new gift card!! 3) The customer service with this company is HORRIBLE!! They are unable to adequately assist you and if you ask for the corporate number they refuse to give it to you!! I had the worst customer service in forever 21 at the mills at jersey garden on 12/14/16. A employee was being disrespectful talking to me as if I was garbage I felt attacked and threatened that she was going to hit me. On top of that when I was being ringed up by the cashier had a nasty attitude didn’t know what she was doing because she didn’t add the item to the bag that I was charged for. And when I called back the store the employees Jonathan and Karen were absolutely rude and told me that they can’t do anything just the store manager can. And when I asked to speak with the store manager they didn’t let me know when she was available. They told me to give them my information and she’ll call me back. The store manager never called me back and it’s already January 9,2017 a month after the purchase. I want a refund for the item I was purchased for. All the employees in this forever 21 are rude, nasty, disrespectful, rachet, and crazy. The Employee who claims she’s manager her name is Karen she is so rude. Even rolls her eyes when she’s ringing people up and to people of color she’s worse. Worst experience shopping here. Horrible shipping and customer service. Made order Dec 24 2016 for ship to store, consumer relations told me my order successfully shipped Dec 27 2016. When ordering online shipping time to store was 5- 7 bus days, consumer relations advised to exclude holidays Christmas and New years. Today is January 7. I have followed up 8 times been hung up on by 1 representative in consumer relations representative by the name of Mark. I have still NOT received and order. I am told from consumer relations there is no tracking number because it was shipped to store. I have no way to track my order. I’ve created an account but still cannot track order. This is the 3rd issue I’ve had with forever 21. I will never purchase anything from them again. Once this order comes in I will return for my money back. Gabrielle Pinard. Hi i have been shopping at your store in Quaker Bridge Mall in Lawrenceville New Jersey for many years years. And i I have to say it is now terrible to shop there the lines are almost out the door because the staff refuse to open other registers that are available upstairs. All during the summer and holiday week it looks as if i am waiting at the immigration line. This has been going on far too long i have noticed lots of customers put items back on the floor and walk out due to the ridiculous long lines.They have other registers that can be utilized but are not being used when asked about it they just shrug their shoulders. Please look into this issue. Any time of the day the lines are like this. My name is Dr.Timothy Barton the store I will be talking about is in Champaign IL! I went to shop, clothes everywhere I tripped over a pair of pants non of the co-workers went to hep me or even asked if I was ok! I didn’t get hurt or anything! So I just blow it off! I was looking around in the men’s department I had 5 pares of jeans on my arms and 6 pares of shirts I asked for a fitting room the women that was working the fitting blow me off the second time, I was getting fed up I told her I was in front of the girl uou just let go in head of me she just looked at me like I was stupid or something! After I tried everything on I went to check out spent 189.47 and the black women that was checking me out was telling me that sweater I was wearing was ugly! You guys need to do something about this! I’ve never gotten treated so rudely in my life! If this problem doesn’t get fixed or if I don’t get reimbursed! I will be taking legal action from my fall! Because I did go to the Doctor and got my ankle checked out! I just finished an online survey for Penney’s, complimenting their customer associates. Sadly, I can’t say the same for my experience yesterday in your Walden Galleria store. Three associates behind the counter, and not one of them greeted or spoke to (except to give merchandise total) any of the customers while I was in line and during checkout. The three spoke to each other and talked about a number of things, but not one of us was greeted or thanked — and I’m probably talking about 7 customers or so during my wait. For the record, the date was 12/28/16 and the time was 6:14 p.m. I don’t require anyone to bend over backwards, but a simple hello and/or welcome and a thank you would have been appreciated. Also, while waiting, a mall security guard brought in a piece of merchandise from your store, but the associates were ‘arguing’ over what to do with it since it didn’t have tags and didn’t know if it was stolen or misplaced by a shopper in the mall. The whole experience was odd and unprofessional — especially since the two male associates were making fun of the female associate. I just thought someone should know since I wasn’t the only one who seemed to have an issue with this. We have purchased many items over the years from Forever 21 with no issues. We ordered a wind breaker jacket on line during the 2016 Thanksgiving holiday. The jacket was worn twice in 2 weeks and the bottom metal snap off button broke off. We called customer service and was instructed to take a picture of the damaged item and send a copy of the invoice. After a week we received an email that the tags must be attached in order to return or replace the item. How can you wear a jacket with the tags on?? We went back and forth with customer service several times and was denied a request for a supervisor. (we were told one was not available) I called back a couple of time and spoke to a supervisor. We were told the same thing. Then the supervisor told me that he could offer me a special discount of 15% to buy another jacket. (are you kidding me?) This is the worst customer service I have ever received. This company does not stand behind there product. I am going to spend my money somewhere else. There are many companies that appreciate loyalty and value their customers. Forever21 is a greedy company who does not care about its employees or its customers. All corporate thinks about is how to line their pockets with more money. They have the worst return policy.Their customer service has gone down the drain. The products they sell online have been manipulated with Photoshop and other light enhancing programs. So when you see an item online and it looks light orange, unfortunately when you receive they item it is more light brown. They are a sneaky company that will do anything to get money. The customer service line rarely has the capacity to resolve any issues. Then why even employe workers if they are unable to ever help customers resolve their issues? You can clearly see where the direction of the company is headed. All the negative reviews about the company speaks for itself. Aidee Holguin. I ordered items online Oct 7th and never received them. I have been dealing with this issue since then. They filed a claim with Fed Ex and said this would get resolved 10-14 business days later. Still nothing. They keep telling me to call Fed Ex and Fed Ex tells me they cant give me any information because im not their customer. I have asked numerous times to speak with a supervisor and no one calls me back. I dont know what else to do. I love their store but now im 200 dollars out of pocket and i dont feel like they have even tried to resolve my problem. I am so disappointed with their customer service. I strongly believe something needs to be done. If anyone can help please. GINA CHESTER. Most horrible experience with this company yet. I placed my order on the 17th of Nov and it is now Dec 3rd and I still have yet to get any info on what happen to my package. According to my tracking number with FedEx, the package was going to be sent back to the shipper because of an invalid address on the 26th but then states that was delivered somewhere in Huntsville two days later on the 28th of november, where? Your guess is as good as mine. Now I’ve been in this battle with usps, fedex, and forever 21 trying to figure out what happen and where my package is. There’s been no resolution yet, the customet service agents I spoke with on the phone were rude and not helpful at all. They had no remorse for my situation, didnt apologize once and pretty much accused me of lying about not receiving the package. Now their telling me I would have to go through this whole process which will take just as long to get my money back! Absolutely ridiculous and to make matters worse, the item was a Christmas present and is now sold out so I couldnt even order another if I wanted to. I’ve never had a problem with forever 21 until now, I am highly upset with the customer service I have received. Here is my situation I received a promo code to shop 20% off the weekend of Black Friday now instead of me waiting till cyber Monday I figured why not place an order since I have a promo code. Well I picked out a few things and I type in my promo code I received and it didn’t work I tried 3 times till I figured why not just place the order and contact forever 21 to help me adjust this order. Well considering it was a late Friday night I wrote an email through the website nobody ever responded so I wrote another one on Monday still no response. So today I decided to call since I never received an email about it being shipped I figured maybe there was a delay or problem nobody has contacted me. As I explained my problem to the woman she tells me how many people had problems with this promo code I said okay so I want to adjust my order because that is the only reason I shopped or else I would of just waited to cyber Monday. She said the only thing she could do was for me to send me order back when it comes in ( I would have to pay for the shipping) so either way I was in a lost. Considering the problem was not even my fault I thought I could be better serviced. Oh and I wanted to speak to a supervisor and I was left on hold for a while the person tells me that the supervisor is busy with a situation. At that point I given up nobody wanted to help me after I’ve shopped at this store for many years highly disappointed pretty angry that I don’t wanna step back into a forever 21 and I will be unsubriscribing for the emails since Nobody would like to help me Mel. I ordered my item online but was not able to reach costumer service through email. I had to wait 3 weeks and when I finally reached someone through live chat, they said the order was delayed. The person did give me the option to wait for my package but also kept asking if I just want to cancel. Does it really take 3 weeks for 1 item to be delivered to the store? I ordered and my item was shipped before the holidays so I do not understand why it took so long. Very poor customer service. I emailed customer service 2 times over a week period and there was no response back. Vanessa gaspar. I was at the Georgetown DC store with my daughter waiting on a long line, with only 2 cashire are open neither one stong enough to handle a cash regester. Some how the manager sent athird associat to open extra cash regester, once he got there start questioning which regester is functional, they point her to the one think might work. 20+ min pass by till my turn, she ringed me up, but coudnt print or email the recipt. Here we waitting to get a manger 10 mint. Later came to help with out appologizing or any aknowledgment to my preasant she picked up the recipt and throw it in the bag,and procceeded walking away, when I looked at her and said Thank you for your patiant and your business,( she is the preganet manager ) very bad customer service and poor example to other associates. When I and we the consumer are payinf the CFO,CEO and every associat salery to be treated like that. May that the way they do business in China. But never again in For ever lost my busness. I went to forever 21 @Fair oaks Mall Fairfax today and I was buying 4 pairs of jeans. The cashier told me if I buy two pair of jeans that price of $9.90 I will get them for $7 dollars each. I told her to go ahead ring me up for 4 pair of jeans and I will pay for 4 of them. Instead she charged me for 2 pair of jeans for 7 each and 1 for $9.90 and the other 1 for $8So I said to her you over charged me. The cashier said the other jeans that I got is not the one that for 2 for $14. But I clearly told her to ring me up 4 for $7 dollars each.So I said to her ok I will get the same items that will ring up for $7 each instead just tell me which one it is.so I when to her line again and this time she told me she will get the manager and will returned the two items that is not qualified for the 2 for $14. I said ok fine and she explained what she told me to her manager and the manager did the returned and he did adjust the price and give me the 4 jeans for $7 each and his trying to give the difference back on merchandise credit. I told them I paid using my credit card and If he can just put the difference back on my credit card instead because I’m just visiting for the holiday and where I live we don’t have forever 21 store. Instead the manager named Justin Brooks void all the transaction and refused to sell me the items and his reason is because is no longer on sale and ignore me the whole time I was talking to him. I find them so Un professional and rude for treating their customer like thatevery time I’m in the Virginia and Maryland area I always look for the forever 21 store and buy a lot of clothes since we don’t have this store in our area. So for now on I will never go back to that store ever again and I will also make sure my friends and family will never buy anything from that store in Fairfax because I don’t want them to experience what I experience...I hope the forever 21 HQ will please do talk to the manager at Fairfax store not to treat their customer so rude and act unprofessional. Not because I’m Asian he has a right to treat me that way and embarrassed me that way in front of all of his employees and customer. And he act like since his the manager in that store that he will never get in trouble and he said to his cashier that go ahead give my name to her and he does care anymore. His so rude for acting that way Michael. Horrible experience at the Forever 21 located in the Arden Fair Mall. Adress is 1689 Arden Way # 1144 Sacramento CA 95815. The line had 20-30 people and they had only 2 cashiers! Meanwhile you see at least 10 other employees walking around. I go up and ask two employees to bring someone up. The first one said they were trying to find someone. The second, who was up at the register and didnt bother to help or call someone, gave me attitude and rolled her eyes. Please fix your management. If you see its busy, send many of your employees that are present to the front. Manager’s name is Amanda. After they see me ask and everyone getting restless and leaving the line, that’s when they start to panic. You lose money due to poor management and a lack of team effort. Jessie Crawford. Words can not express how awful of a customer service experience I just had with Forever 21. My blood pressure must be up. 57 minutes on the phone and I still dont know WHY my online order ship to the store order was cancelled.oh waitthat’s right, it was cancelled cause I never picked it up.funny cause I never got an email saying it was ready for pick up.no call from the storenothing. Even TONIGHT.when I call the 1-888 number.it says my order is “on its way”.yet customer service is telling me it was cancelled due to me not picking it up. I only ever received my initial email about my ordernothing in spam.nothing else. I even called the store and they told me the order should be there soon and I will get contacted by email. SO, my order was cancelled, I got a credit back on my credit cardI used a store credit for the rest ($32.80).oh yet customer service was able to give me the “number” back.doubt I could use my handwritten note at the store. That’s ok.I can reorderbut wait.the one item is not available anymoreagain sorry to the customer. So, now only one item and I have to pay for shipping to my house now.am I not the customer here? Why should I have to pay shipping when it was not my error in the first place?? The system is STILL saying.my order is “on its way” Awful, awful. I am so happy that Amazon, Kohls, Victoria Secrets, American Eagle, Target, Walmart does not treat its customers like this. I highly doubt I will hear anything back from Forever 21 about my customer serivce issue tonight and the problems with the ordering service but I will make sure others hear about it. This has been the worst experience ever. Brenda Becker. It’s difficult to even put into words the frustration I am having with your company. Order placed 10/6/16, #62612902. Delivery status showed delivered 10/12/16. WE DID NOT RECEIVE THE ORDER. I called your overseas customer service people mid-October. They told me they would file a claim with Fed Ex and I should call back in 15 business days. I called back November 1. I was told that Forever 21 had made an error in the details of the Fed Ex claim and it did not go through. They “rectified the error” and told me to call back November 15. I called back today (November 15) and was told they are waiting for a response from Fed Ex, but that I could call Fed Ex and they gave me the case number. I called Fed Ex who stated they are WAITING ON A CLAIM FORM FROM Forever 21. The form is available online or you can call them at 800-463-3339 to get his form!! I called Forever 21 back who told me that they had submitted the information to Fed Ex and are placing a tracer on the package. They told me to call back again in 5 business days. Fed Ex also tole me that Forever 21 certainly does not have to wait for their information to issue a refund on our order. Come on people. This is totally unacceptable customer service. Aidee Holguin. I placed my order oct 7th # 62614669 supposedly i received on oct 11th although i never received it. Forever 21 said they filed a claim with Fed Ex and told me to wait 10-14 business days. I called them back snd said i needed to contact fed ex, so i did. Fed ex customer service told me i wasn’t the customer and they couldn’t give me any information. I have called forever 21 numerous times since and still nothing. I requested to speak to a manager several times and still nothing. I feel as if they dont care about the customers (us) and i am very disappointed in that. Not one thing has been done by forever 21 to even attempt to help and resolve my issue. If anyone can help please do. With Christmas coming i can’t possibly just be out 200 dollars. This was part of my 21 year daughter gift. Thank you so much to anyone whom can at least help me to the direction. Aidee Holguin. I placed an order 11/25/16 my order changed delivery dates 3 times, still have received the item. Contacted Forever 21 for some reason they will not place a supervisor on the phone. I was trying to contact the corporate office nothing really I am done. Why does it take so long for the item to arrive anyway. I just want my refund it does not take a week or two for that. I was told that the lady that process refunds is backed up, really!!! Just give me my money back. POINT BLANK PERIOD!!!!!!!!!! Martha Black. Well, I will add to this litany of mismanagement & disrespect. For my 5 attempts at resolving an ecertificate that was not received I have: been forwarded to a customer service supervisor where, after about 20 rings, the phone simply shut off; had my live chat session discontinued with a n “oh no, I,m so sorry” goodbye, but no attempt to help ((Andrian),; phoned corporate numbers with full mailboxes, and more. PayPal will return my money, and I hope I have better results with Zara. Dear Forever 21, My name is Kala Lewis and I am a frequent shopper of your stores. On a weekly bases, I shop at the Fayetteville Pavilion location. Since June, both of the restrooms doors has had a sign posted on them informing customers that they are out of order. This is a huge inconvenience for me. This forces me to “STOP” shopping and leave to go next door to Bath and Beyond to use the restroom. I think it’s unfair to me and all the customers to not be allowed to use the restroom where we are patronizing. I phoned the store on November 9, 2016, and spoke to the assistance manager concerning this manner. She stated that the restrooms were out of order due to customers getting locked in the restrooms, due to the key pads malfunctioning. In which, the store would have to called the fire department to get them out. I explained to her that I often seen employees entering and exiting the restrooms without any assistance for the fire department. She then stated that there was a repair in and suggested that I call to speak with the store manager on the following day. I took her advice. On November 10, 2016, I phoned the store manager (Reba) to express my concerns of the restroom being out of order for the last five months. Once she got on the phone, I stated my concern. She responded with an untrue statement (the restrooms have only been out of order only three times.) her response made me very upset, because it was untrue. I then ended the conversation and asked her for the number to the main office where I could make an official complaint. She provided me with a number (1-800-494-3837) that was not working. I had to use Google to find an alternative to express my concerns. I love Forever 21 clothing and hope that this issue will be resolved so that I can have pleasant shopping experience. I can be reached at 404-226-XXXX lewisk3 at fultonschools.org I look forward to hearing from a reprehensive, Thanks, Kala Lewis Rose. To whom this may concern: I just wanted to complain about the Forever 21 store #3509 in Montebello. I was there yesterday October 6, 2016 at 1249 and made a purchase totaling $72.79. During the purchase, something was wrong with the register and a so-called “manager” was called to solve the problem and we all became distracted. By the time I got home I realized I had forgotten a bomber jacket I had purchased, but it was too late to call since the store would be closed. I called today 10/7 and boy was that a big mistake. The young lady who initially answered the phone stated “I believe the jacket was put in the office, let me check if it’s still there”. She never came back to the phone, rather it was a guy. The guy basically said that “they don’t hold items left behind” and “are not responsible for items left behind” and if I wanted them to help me I had to show up with receipt and the merchandise, which I didn’t have. I called their customer service number and even chatted with a live attendant; what for? Both were a waste of time. I feel very upset because that is $37.90 of my hard earned money. My plan is to go to the store in person, since the manager wouldn’t even come to the phone! I use to work retail and I can tell you that this is the worst customer service I have EVER received in my life. Unprofessional and poorly trained. I am truly in disbelief and flabbergasted as to the type of individuals this company employs. If anyone is reading this, stay away from that store. Unfortunately their clothes is nice, but the service is extremely poor. So poor, I’d rather stick to my original H&M. So so so sad. David Anna Casas. FYI had to send this letter to corporate offices. Forever21, Inc. October 1, 2016 2001 S Alameda St Los Angeles, CA 90058 Attn: Mr. Do Won Chang Reference: order number 62386368 Dear Mr. Do Won Chang, I’m writing to advise as a loyal customer, my previous purchase has changed my perception on your company’s customer service and accountability for their mistakes. On September 25th, 2016 I placed and online order for a pair of boots for myself. I had not made a purchased on line for quite some time since I moved from South Florida to Central Florida. Upon my placing my order I had to update my payment information as well as my address. I completed both as I was not able to process the order without the updated information. Checking status on my order I noticed the packaged was delivered to the old residence via Fed Ex. I immediately phoned your customer service to inquire why the order was shipped to the old address when I had imputed and confirmed the new address. Your customer service agent advised they are not held accountable for my imputing the wrong address. I advised I had not used that address in more than three years. In addition to my updating my current new address, which, is on my profile account under forever 21. Your agent then told me I had to address the problem with the delivery service (Fed Ex) since they are not responsible. I had argued how I could make a claim to Fed Ex when in fact they provided the incorrect address to them. Your agent did not transfer me to a supervisor as I requested and told me there was nothing further they can do for me. She kept insisting I imputed the incorrect address, which, I can assure that was not the case. I have not used this address since three years prior why would I input this address. Is very disappointing how your company handles their mistakes and will not accept accountability for mistakes occurred. As an honest person, I would admit to my mistake but for your company to directly tell me I am at fault for your system error I’m appalled. I’m assuming with the magnitude of profits your company has disappointing or losing a couple of customers doesn’t matter. My order may not have been for a large amount but it still hard earn money which I was having the pleasure of purchasing from your company. I never thought such a profitable and well known merchant would service customers with such disrespect. Yes, I felt much disrespected on how I was accused of your incompetence and how it was handled. Sincerely yours, Anna Casas Amanda Hustrulid. I had the same issue, employees even lied stating that they were supervisors without changing their voice. Then a month after having my order re-routed after finally ending up at their facilities, I had the burden of paying the new shipment fees. I checked back in today, a week later to request my new tracking number and was informed that it still hasn’t even been re-shipped and was told that I could still request a refund. This is all despite being told by a representative that they were going to expedite the processing given the month plus delays and inconvenience. Also I haven’t received the numerous promised emails which the representatives promised I would be provided with including tracking numbers or confirmations of the transactions. Furthermore, the customer service skills were atrocious and offered no accommodations. I do not want to have to keep contacting Forever 21 customer service and my life would be a lot better if I didn’t have to again. All I want are the items I paid for and payed extra shipping for. I was going to report this hassle to the Better Business Bureau but I was informed that the company has already received an “F” rating sara dodd. I had the worst experience ever with Forever 21 online costumer service. I am usually very easy going and when shopping at Forever 21 I know that I am getting clothes are a great price that will last only a few wears. And for some occasions, Forever 21 is exactly what I need. In this case, I am going to a bachelorette party and needed a pink dress. I went online and purchased three dresses and some additional items I could not resist. My total was about $120.00. I tracked my package and it is stuck at the Fed Ex facility in Los Angeles. I reached out to Froever 21 via the “contact us” form which is a JOKE and never heard back from anyone. So I reached out to Fed Ex. Fed Ex informed me that they needed to confirm the shipping address of Forever 21. This would be the warehouse shipping address. So I called Forever 21 customer support and spoke to a costumer service rep. She informed me that a) she would not give me the shipping address b) that it was not Forever 21’s issue that my package was stuck at Fed Ex c) that there were not any supervisors available to help me nor could she give me the supervisor’s name who was supposedly on site but too busy to help me and d) that she could not give me a refund because again, it was not Forever 21’s issue. You can imagine my frustration in that I have a bachelorette party with no dress and that I have to deal with a company that doesn’t care enough about their customer experience to make it right no matter what. And in the scheme of things, $120.00 to Forever 21 is nothing. Well, they lost a costumer. I will never go back to Forever 21. Online or in store. And I plan to tell everyone I know about this experience. I wanted to give a Yelp review, but all of the reviews available are a physical store and I don’t want to mislead anyone. I have had great experiences in store. I recently went to the for ever 21 in Panorama City, Ca. And was extremly unhappy with the service. The store is a a complete mess, therefore I asked an emplyee to help me look for a dress in my size. She went to the register and told me they had two in the store. Then I asked her if she could point me in the direction where I could find it and she replied “I do not know everything is everywhere in the store.” I then asked her if she might have maybe an idea where the dresses were placed and she said no.” I asked to speak to a manager and it happen to be the store manager. A big Asian-American women, who said I’m sorry but it seems like we do not have the dress. Therefore I went back to the fitting room to try on the rest of my items. The gentlemen in the fitting room was very nice, he was the only one who actually try to look for it on the floor. As I was coming out of the fitting room the store manger said I had already told her “I did not have it, why can’t customers shop for them selves.” I am glad that is not my local Forever 21 store, because this is by far the worst customer service ever. The lady next to me told me that they are always rude there and that the store has been a mess for years now. Sad to see this happen. Specially because she also told her employee to now spend time looking for the dress. No emplyee should be punish for giving great customer service. When you have worked in different retail stores you get a sense of what’s wrong. It’s starts with management, they don’t care about employees or customers. There need is for you to put merchandise out and smile. They have NO respect for employees so what happens customers gets screwed. I am really calling the Labor Board on them because they don’t follow the rules. Such as, giving you a raise or working you like a mule. Everyone have their opinion but it’s not right. Management needs to be tested, to see if they should keep their jobs. Just like teachers do Tracy Yvon. After getting a uneducated person in the Philipines, I am informing you of your disgraceful merchandise showing a Nazi symbol.The person was not informed on Jewish people or h Hitler.It is inexcusable to have such insensitivity to the six million Jews who were murdered.I I intend to call the anti-Defamation League and have your company get in sooo much trouble.I expect a phone call ASAP.I tried your corporate office to no avail. Right now, I put this out to 1100 Jewish people on Facebook.I hope you take me seriously.I am 67 years old and grew up with all survivors.Do not underestimate me.I mean business!! I have been working at F21 at the Royal Hawaiian Center in Waikiki, HI for over a year. I have over 5 years retail experience and an education. I am one of three “white” people working here and have been harassed by the predominantly Hawaiian natives and disrespected by a manager and assistant managers. The one manager that has consistently and continuously been harassing me and bullying other workers to make them quit, so he can “recruit” his friends, is Conlan B. He is always angry, and has anger management issues, he even yells at customers! He has his friends come into the store to harass workers! He accused me of taking a meal without clocking out when I only took a ten minute break. He flipped out in front of customers by ringing the register bell 50 times! I think he is on drugs! We have also been having problems with money missing from the petty cash draw which only managers with keys can access! He also invades peoples privacy by going into their lockers! He is unprofessional and needs ethics training! All this happens when the the head manager isn’t around! F21 should be managed by people who have a college degree and have mature ethical behavior! MICHELLE ACKER. FIRST LET ME BEING BY SAYING. ALL I EVER WANTED WAS THE TRUTH AND EITEHR MY ITEM RETURNED TO ME OR A CREDIT GIVEN. NOW I WANT AN APOLOGY AS WELL AS MY MONEY BACK. I WAS NOT FULLY AWARE THAT THE ITEM I PRUCHASED #59586928 WAS A FINAL SALE ITEM. AFTER PAYING $7.30 RETURN POSTAGE I WAS ALARMED AFTER NEVER RECEIVING THE APPROPRIATE CREDIT I CONTACTED CUSTOMER SERVICE ON 6/30. UNFORTUNATELY I DID NOT WRITE THE REPRESENTATIVES NAME DOWN HOWEVER I WAS INFORMED THAT IT WAS A FINAL SALE ITEM AND THAT NO CREDIT COULD BE GIVEN, BUT THAT THE ITEM WOULD BE RETURNED TO ME. ON 7/12 I SPOKE WITH ELIZABETH WHO REITTERATED THE SAME MESSAGE AND ON 7/26 I SPOKE WITH LON OR MARLON WHO INFORMED ME THAT THE ITEM NOT ONLY HAD BEEN DISCARDED, THAT I WAS NOT ELIGIBLE FOR ANY CREDIT REIMBURSEMENT AND THAT SEVERAL EMAILS WERE SENT TO ADVISE ME OF THIS. AS I EXPLAINED TO LON/MARLON MY EMAIL IS VERY SIMILAR TO ANOTHER MICHELLE ACKER WHO DOES NOT USE THE PERIOD IN BETWEEN THE NAMES AND OFTEN EMAILS ARE MIXED UP BETWEEN OUR ADDRESSES. AFTER ACKNOWLEDGING THIS FACT AND STATING HE WAS AWARE THAT MY PREVIOUS CALL WITH ELIZABETH WAS RECORDED AND WOULD BE LISTENED TO AND A CONTACT CALL WOULD BE GIVEN. HOWEVER THE OPEN ENDEDNESS IN HIS CONVERSATION AND VOICE LED ME TO BELIEVE THAT NO SUCH EVENT WOULD TAKE PLACE AND THEREFORE REQUESTED A SUPERVISOR. I WAS TRANSFERRED TO IAN WHO ADMITTED THAT NOT ALL CALLS WERE RECORDED (DESPITE INFORMATION JUST GIVEN TO BE MY BY LON/MARLON) THAT SEVERAL EMAILS HAD BEEN SENT ALTHOUGH I ADVISED IN EVER RECEVIED THEM HE REFUSED TO ACKNOWLEDGE THAT ERRORS WERE MADE ON BOTH PARTS, KEPT CUTTING ME OFF AND REFUSED TO CONSIDER A REFUND GIVEN THAT I WAS TOLD THE ITEM WAS BEING RETURNED. IT’S BAD ENOUGH THAT I DID WHAT I WAS TOLD INITIALLY, GIVEN INCORRECT INFORMATION, AND THEN MY ITEM DISCARDED ALTHOUGH I WAS TOLD IT WAS BEING RETURNED TO ME ONLY TO FIND OUT THAT IT WAS I ASSUME THROWN AWAY ( YEA RIGHT!) WITHOUT SO MUCH AS EVEN A PARTIAL REFUND? IS IT FAIR TO BE SO QUICK TEMPERED WITH CUSTOMERS WHO WERE GIVEN INCORRECT INFORMATION OVER AND OVER AGAIN? IS THIS WHAT REPRESENTS YOUR COMPANY? I REALLY WOULD LIKE A FULL REFUND. Hello, I’m Rj Rokon from Bangladesh. Sorry for unsolicited but I’m respectfully touch you that I also attach here some reputed garments company they are manufacturer of shirt, pant, t-shirts, bikinis leingar all kind of garment products for men & women. I want to work with you as your agent to find you 100% quality products with competitive price. Belive that not a joke i promise You must can win more profits which help you to bring out huge success on your business and i’ll get a great job under your Shadow. As well as you already bought products someone if i can give you same products with chief rates than others that’s what wrong. For example if a pants rate your side 5 euro i’ll contact with the company for 4 euro i’ll take comission 1 euro after shipment to you. Which reputed company i’ll cantact with you, you should as well check their licence L/C OR T/T and all documents as rightly further avoid any betray. Which the way you needs product like regular production Or ready-mades production just inform me and send me a sample with full measurement and sketch. I’m trying to business with you during two years but you same answer when your responsible department will agree than possible but when? Plz don’t hesitate write to me. Best regards Rj Rokon Dhaka, Bangladesh rjrokon2 at gmail.com +880187844XXX Jmahler. Hello, I spoke to a Forever 21 rep on 7/7/16 to place order# 60804820 as I needed verification that this item (umbrellas) are full size and not compact as the item on the webpage does not confirm full size or compact size. It was confirmed by your customer service rep on that phone call (pull this call and listen to it) that the umbrellas are full size so I placed the order on the phone based on this information. The umbrellas arrived on 7/13/16 and are compact size. I require not only a full refund but the shipping refund as well that I will have to incur to return this misrepresented item back. Your policy stated on the back of the return form and invoice state; “We will refund the shipping costs if a copy of the shipping receipt is attached to the return form” and the criteria listed are; damaged, defective or THE WRONG ITEM. I received the WRONG ITEM. I have called into customer service to inform of this return and my intent to have the shipping fee refunded and customer service would not honor Forever 21 refund shipping fee policy. Further, customer service acknowledged on today’s call that the photo representing this item on your website does not state the size of this item, which is exactly why I called into customer service before placing the order to confirm the size. I asked to speak with a supervisor and after two lengthy holds, was told there was no supervisor taking calls. Forever 21 has misrepresented the size of this product on their website as well as having customer service (either intentionally or unintentionally) misrepresent the size when I called into inquire before placing the order. Need follow up from a Forever 21 representative that can knowledgeably and professionally recognize this customer service error and resolve this customer issue by refunding the shipping cost that will be incurred to return the item that was falsely represented. Jamie Mahler Brandstar 561-445-XXXX Customer Survey. Silverdale Location.Grade: F- Will NOT SHOP HERE!! Worst Customer Service, Rude Cashiers, Worst Manager! The Manager Does NOT care about Customer Service, and it shows through his Staff. No Wonder the Cashiers are so Rude, the manager sets the example! Cashier was rude and hateful to 2 customers in line, so customers set their items down and said they did not want to Shop at a Store with such rude service. Then when I agreed with the other Customer that left, the Cashier became Rude to me also. When asking her name she stated she does not have to give a name. (No one wore tagsso this must be a regular rude behavior, if you don’t want to give your name at least a “Cashier #1,#2,#3.” would do. How can you have proper training of staff if the customer can’t give feedback on who serviced them? ) Called the Manager “Ryan” over but he acted as if he did not care whether the staff is good to the customer at all. He did not even care that he lost sales. No Apologies given. In fact he seemed to set the Example for Sarcasm & disrespect. I felt bad for the Customers that left because you could tell that it ruined their day. Those families and my family will not Shop at this store anymore. This Staff definitely needs training on how to be polite to Customers in every situation, because right now they are losing many customers due to poor service. All companies must make a decision about what type of company they will be. Nordstroms made the decision that they will be known for providing top of the line customer service.and they do. Everyone knows this.These types of decisions come directly from the upper management team. Forever 21 has made “policies” that are not made to protect the customer, but to protect THEMat all cost.disregarding the customer. This is who they are. There is nothing a customer can do about a company that stays rigid to it’s “policies” and does not take the customers rights or feelings into account. I had a problem with shipping with Forever 21 (details not necessary, I was obviously rightthey knew itstill not going to issue a refund because of their “policy”yepI get your policy), I finally figured outoh ok got it. Forever 21 does not care about their customers.there is nothing I can do about that. I have spent at least $1,000 this year on clothes for my daughter at Forever 21. I will no longer shop at Forever 21. They lost a good customer over a $22 refund. This is such a bad business decision. AndI of course will tell my friends and they will tell theirs. Thank goodness for stores like Nordstroms and others that care about their customers. Complain away about Forever 21they are good with it. Hello, every time I seem to go into forever21 it’s always the same old thing. This is one store I shop at a lot and purchase many things for but soon I think I’m going to have to give it up. Every time I go into the Tyler mall riverside location the workers are clueless and never can provide the help needed. There’s no one ever really on the floor and if they are they are sitting around talking to co workers and it’s very rare you actually see someone doing their job and providing help to customers. I think out of every forever21 this is the worst I’ve been to. 2 weeks ago I saw a denim shirt on a store model that I really liked. I decided to ask for help to find it and the young lady told me “oh it’s somewhere in this room” she didn’t take me to a specific location nor did she help me find it. She basically made me do her job because she was lazy or didn’t even know herself where it was. That wasn’t the only incident. Last week I went in looking for a denim jacket and both employees I asked were absolutely clueless. The first person I asked told me “maybe it’s upstairs to the left maybe”. She wasn’t for sure and even I know without working there that upstairs to the left is the men’s section. The second lady I asked said “i don’t know sorry I believe it’s on this floor though”. Again no help at all. I’m starting to get really tired of the lack of help I receive in such a big store. I’m tired of your employees not doing their jobs and when asked where something is they have no idea. I’m definitely done shopping at the Tyler mallet galleria riverside location. I’ve had it with the lack of help there. This store is very unprofessional and represents the brand of forever21 very poorly. If I had much a selection forever21 would never be my number one store to shop. MARIA Hernandez. My daughter in law for this company. And everyday she comes home with more complaints. About management, employees and overall about how the forever 21 in Atlantic City never has anyone in their fitting room. There’s never a sales associate on the floor to help you.And overall favoritism. I thought Mayslanding was horrible. I’m a frequent shopper well I use to be. I love H&M and old Navy. Thanks to how bad Forever 21 treats my daughter in law. I definitely won’t be shopping there anymore Breanna J. HIGHLY disappointed in the lack of quality in production of clothing sold by/at Forever 21. Yesterday was the umpteenth time that a pair of pants have completely ripped/bust open from the seams! I have called and complained, but still nothing. This was completely embarrassing as I was at work, and on top of that it was a waste of my money and time. I want my due diligence. I’m so close to no longer shopping with the store because of these incidents. You can’t sell poor quality products for high quality prices – it just isn’t fair to the customers. Unfortunately, I had the same issue. I ordered an item online on the Canadian site and it was too small (could not purchase in store as none of the store had it in the size I needed) On the return form it did advise that I would have to pay for the shipping and that it would not be refunded to me. (it also advises the same thing online) However, no where that I can find on the Canadian site under the shipping details before you finalize your purchase or the refund area or the customer service tab does it advise if you pay to have the item shipped to you because you do not meet the free shipping amount, that this money is also not refunded. Very disappointed in the customer service as I am now out of pocket the money I paid to have the item shipped and Forever 21 is holding onto it. Bad business practice as the majority of retailers that offer online sites as well as store locations refund the customers cost of having the item shipped to them. It is part of doing business and keeping customers hap Dustin. Buyer beware. Do NOT purchase anything from F21 unless you are certain you want it. Or else you can’t return it except for store credit. In essence, once they have your money, it’s gone. We ordered something online for my daughter and the items didn’t fit, so we tried to take them back to this local store, tags still attached and all. Crazy idea, right? Even the customer service rep on the phone said the same thing. Well, only for store credit there. Need to pay for return shipping to get actual refund. I then contacted customer service and sadly, this is there policy. They tried to tell me bricks and mortar stores are separate entities, but that’s honestly not the customer’s concern. Why have a national brand where online orders can’t be returned at a local store. Greedy store will never get my family’s business again. Forever 21 is the worse company to work for they DO NOT to take care or SUPPORT there employees at all. You are bullied and disrespected on a daily basics. I work at F21 Square one in Mississauga and the store managers name is Maria G. She is in her late 40’s but thinks she is still 15, we’ll deffinately acts that way. She is the biggest bully not to mention racist. If you do not do what she wants when she wants she will cut your hours, talk about you to other management or just ignore you like a 10 year old child. She clearly is very miserable with her life so she takes it out on her employees. The store wouldn’t be as bad if she was gone but her as management makes it 10000 times worse. She’s had so many complaints and even law suits against her but she still somehow manages to be here. It’s like fighting with the devil. She’s rude to customers and there always leaving angry. She talks about them as soon as they leave the store like she’s better then everyone else. Why can’t HR and district just see her for what she really is and get rid of her. She looks you in your faces and lies every time u come to this store but you all are so blind and believe her lies which makes you just as weak and disgusting. It would be really nice if I could walk in one day and be treated with respect and have everything run smoothly. But I guess team f21 likes liers and ignorant people. I don’t know how much more I can’t take. I just hope things change soon. I’m tired of feeling bad for people around me and going home crying all the time. Let’s pray you guys will at least investigate she does not deserve to be here!!!! I have tried to contact Forever 21 several times, but their Contact Form on line will not allow me to send anything – keeps saying “error.” So I will post this here and perhaps on Facebook, to warn people! About a month ago, my 13 year old daughter and I went into a Forever 21 in Florence, KY, while on a trip and loved the store! It was clean, well organized and the staff was very friendly and helpful. We bought many lovely things! When we got home, we went to the Forever 21 in Fayette Mall in Lexington, KY, and were APPALLED!!! The store was beyond dirty – clothing everywhere, including on the floor, displays torn up and unorganized, with more product on the floor, clothing shoved on a rack to the point it was falling off and over flowing and just the whole store was a total mess! The staff was in adequate and overwhelmed trying to wait on customers. One person was in the fitting room by herself when there was a line waiting to get in. I noticed one staffer come try to help her, but quickly called away to help a customer. There were two employees at the check out counter and I saw one other person on the floor. This was on a Sunday in such a large store, I could not believe this was all the staff!?!?! I felt sorry for them, though they did maintain a personable demeanor, which I give them credit for. Not sure I could have been so nice under those conditions. This past Sunday, we decided to give it one more shot. But found no better situation. The store was still a total wreck. I saw only three employees and the one I talked to said this was all that was scheduled in a that time!?! Is corporate unaware of the nature of this store in a college town and in the busiest shopping location in the town? Given the operating hours and staff allowed, there is no way they can possibly be expected to get this store straightened and keep it straightened while dealing with the customer situation. I worked women’s apparel years ago and I know how it is. But for corporate to allow this to continue? I can not fathom it. I will not be returning to Forever 21 in Fayette Mall any time soon. There are other, more organized places I can shop for clothing with my daughter in Lexington and in Fayette Mall – Hot Topic, Macy’s, Altr’d State, Aeropostale.just to name a few. Perhaps when we go past Florence Mall again, I will go in there, but as far as Fayette Mall, until I see a change in there, I am not even going to try to find anything. I enjoy the clothing we purchased in Florence, but this is ridiculous! And I will not shop on line. If I can not try it on, I won’t buy it and I definitely would not want to try to exchange anything at the Lexington location! I hope corporate will take note and do something about having enough staff to deal with the mess! At this point, I think it would take a day or two with full staff and the store closed just to get it cleaned up and in order again! I have never experienced a worse customer service experience. Forever21 sent me the wrong item, which was not only the wrong size, but was half the cost of what I paid for it. I was out of the country when I received the item, so I did not have a chance to discover it, until after their 30 day return policy to which I was told that the Company would not remedy the situation. This is poor inventory and product control. I called back 4 times with no success of speaking to a supervisor (apparently, there is no supervision at any given day or time). One of the representatives hung up on me. Their script is to just tell customers they’re sorry and that there is no available supervisors at the time. I want this remediated. I called customer service the same day I made an order because I realized my address was wrong. I was told there was nothing they can do for me. When I asked to speak to a manager they then told me for 32.65 I can have it shipped to the correct address and pay for expedited shipping again. I said I’m not paying more than what I payed for my item (which was 8.00 plus 12.00 for shipping). The lady said well you should’ve been paying attention is there anything else I can do for u? If not have a good day. So unprofessional and disrespectful Im highly disappointed in the amount of disrespect I received. I am EXTREMELY disappointed with your customer service. I recently ordered a dress off of your website and made the mistake of putting in the wrong shipping address. I noticed my mistake immediately, and contacted customer service via email. They asked for the correct address, and I didn’t hear from them for at least 4 days after I sent them the correct address. Apparently, during that time my package was sent out and is on its way to the wrong address, and is set to be delivered the day after I leave school–as I am a college student leaving for summer break very soon– and they said that there was nothing they could do to help me since the package was already shipped out. Upon contacting customer service via phone, I was put on hold for a full 30 minutes until I was actually put through to an agent who basically repeated the email I received to me verbatim and told me to contact UPS, who was equally as unhelpful and told me to contact the US Postal service when my package is transferred. I will not be ordering or shopping from your store again, which is a shame since I USED TO shop there frequently. Candace Brenn. F21 cx care has the worst service! Very unprofessional, the only reason I call them is if someone at the store cannot give me the answer to my question. I’ve only reached out to them twice and both times the representative are very immature, unprofessional and rude. One rep suggested me to “give the shoes away” since i told her it didn’t fit me, and I wanted to exchange it. Thankfully the store was able to exchange it to me. I recently reached out to them again and the representative said that the return policy recently changed in 2015, when I told him why did the store representative stated that it changed last month? He couldnt respond, I then asked what’s the difference between the previous policy vs the new one and he didn’t know the answer to that either. I don’t know if he was lying or not but since he obviously couldn’t answer me I’m almost sure he was. Put your workers through a training program so they can learn how to take care of customer better. ‘m currently working at Forever 21 Sunvalley, Pleasant Hill, California. It’s a nice place to be working. Nice coworkers and a great surrounding. The only thing and this will forever be an issue. The manager at forever 21 doesn’t know how to acknowledge her employees correctly. When she asks us a certain question & if the answer isn’t in her standards she makes it seem like what we say isn’t correct. She makes it seem like we’re stupid to be honest. There is just a certain way how she talks to people. Yes, she is a manager, she’s supposed to set good examples for her employees. She’s supposed to be a leader. Not a person who demands constantly. I wish her the best because I wouldn’t want any other forever 21 places to have a manger like her. Most of the people that worked at forever 21 quit because they would rather not deal with her. Let I say, those people that quit are great workers. The company is not the problem. It’s management. There is so much good things I did for this company & the leader of the day would notice. But as of manager, she will only notice the bad, not the good. Bad as in, if you misunderstood something she holds against you. Just a misunderstanding, she can always say it nicely. Instead she becomes sarcastic about it. Flagship store 3006 Location: Times Square I currently work as an employee at Forever 21 in Times square. Since this is the biggest store in New York we attract many customers. Many customers are displeased with how messy and disorganized the store appears. Which is understandable because you want to shop in a pleasant atmosphere. The issues can be broken down into 3 parts: customer service, workers, and management. Times square Forever 21 has very little customer service because we barely have employees that are in the store. Everyday we are expected to have at least 10 people on each floor. We are lucky if we get 3 people on each floor, this includes overnight. The Times square location has four floors. Managers rather overwork the little bit of employees that do show up than contribute any effort into making the store look presentable. One worker is doing the job of 3 people opposed to one because we have little coverage on the floor. Managers at forever 21 have no idea who actually comes in and works. There is a roster of about 500 people that are supposedly working here. However almost 70% of them quit without putting in a two weeks notice. So many managers keep scheduling these people without checking if these people are even coming into work. The managers here are very unprofessional, lack leadership, and are frankly just rude. Many employees quit because of the lack of respect managers give employees. There is a lack of respect for managers because they engage an inappropriate relationships with employees during work hours. Our district manager Haley Kim has no respect for her employees and does not encourage us to work as a team. She has little interest in getting to know the employees that work hard, or even the actual condition of the store. Her main focus is going over payroll. If you were to do a surprise visit all you would see is our managers on the phones texting and taking pictures in the fitting room. Our Store Manager is always wrapped up in her phone and neglecting her duties into seeing the condition of the store. The Assistant Store Manager Robert Galarza disrespects many of his employees to the point; many employees don’t feel comfortable working with a bully. Our Assistant Store manager although he works hard needs to learn better communication skills with his employees. It would make a better working environment. Our co-manager Jillian Rodriguez is a bit emotionally unstable to handle the work conditions in our store. She has had many breakdowns in front of her employees because of the stress. Some of these breakdowns resulted in unfair documentations for the employees. I believe that management in Times Square needs to be reconstructed in order for the store to better. Sara Collins. WORSE WORSE COMPANY!!! You think that store is bad go to square one Mississauga all Managers are disrespectful, ungrateful, envious people who will never be happy. MARIA is by far the worse manager I have ever come across in all of my 36 years of living. This company and owners are just as ridiculous for keeping her on this job. Just shows they have no standards. No customer or employee respect. They don’t care if you walk out and never come back no matter how much money you have spent there or how long you have been working there. These poor kids are always frustrating trying to do so much work with just 2-4 employees working at one time. Always cutting hours. But MARIA is by far not human she is the devil and will always be unhappy she has nothing good in her life. I pray for her burnt soul everyday!!! Do not work for this company they can’t keep one employee for longer then a month!!! I can’t wait for he day to see this company go down!! Clothing material keeps getting cheaper n cheaper while price get higher. SCAM Lexi Sims. I have a complaint about your forever 21 Red in Gulfport, Mississippi. There is most definitely discrimination towards larger women. I go into the store looking for the plus size and I was told that there is a little section in the back for plus size, the problem I have here is, the smaller women’s clothing is all around the store and they have more options to pick from when shopping, while on the other hand us larger women have only a couple of outfits to pick from. Please if your going to try and make people feel better about themselves by putting a plus size section in a store please be considerate Keila Bush. I am extremely upset with your lack of customer service as a company. I have shopped with your company for over 10 years and have loved every minute of it. I recently shopped online with your company and am still having a horrible experience with this shopping experience. Your online system is not compatible with how many people are using it. I had to restart my experience several times. I had to re-input my information in several times as even if I hit save, it wouldn’t save it once on the next page. Once I hit submit, my information reverted back to my old information and my package is now going to the wrong address. My problem with this whole situation is the lack of care and concern from your customer service representatives. I have talked to 4 different team members and each team member has given me different information. I will now have to spend more in order to get it to the right address and was told that this isn’t even guaranteed. Your representatives were extremely rude and just kept trying to get me off the phone. I was told a supervisor would be calling me back but no supervisor has ever called me back. I don’t even know if I am going to get my package from you guys, even though it is still sitting at your warehouse and you won’t do anything to help out with this situation. I will never be ordering online again through your website. After reading multiple comments left by other customers, I am hoping you guys will respond to several people and pick up the slack in your customer service department. ORDERED ONLINE AND DISCOUNT CODES WOULD NOT BE ACCEPTED. IT WANTED TO VERIFY MY EMAIL AND YET WOULD NOT RECOGNIZE IT EITHER. I PLACED MY ORDER FIGURING THAT LIKE ANY GOOD COMPANY DOES, THEY WOULD MAKE THE ADJUSTMENTS WITH ME BY PHONE AFTERWARDS. I CALLED AND THEYRE SYSTEM WAS DOWN AND ASKED ME TO CALL BACK. I CALLED TWICE MOR AND SYSTEM STILL DOWN. THEY DID NOT OFFER HELP AT ALL. I FIGURED I WILL TRY AGAIN WHEN MY ORDER IS DELIVERED IF I DECIDE TO KEEP THE ITEMS. I CALLED THEM BACK AND WAS RUDELY ARGUED WITH BY THE SERVICE OPERATOR WHO SAID THERE IS NOTHING ANYONE THERE CAN DO!?! LIKE IT IS PERHAPS A COMMUNIST COMPANY RUN BY A CRUEL GENERAL AND THEY MIGHT GET KILLED IF THEY HELPED A CUSTOMER PROPERLY. (!?!) HE KEPT ARGUING WITH ME INSTEAD OF APOLOGIZING OR OFFERING OPTIONS. I ASKED FOR A SUPERVISOR AND HE REFUSED AND KEPT ARGUING AND CRITICIZED ME!?! RIGHT!?!) THEN I SAID FINE IM NOT ARGUING WITH YOU ANYMORE AND I HUNG UP AND CALLED BACK. THIS TIME A GIRL ANSWERED. (SHE ALSO SOUNDED MALAYSIAN OR PHILIPPINE AS THE RUDE GUY BEFORE HER.) I TOLD HER ABOUT THE RUDE GUY AND SHE APOLOGIZED BUT SAID HE WAS CORRECT THAT NOBODY THERE CAN DO ANYTHING. I ASKED FOR A SUPERVISOR AMD SHE SAID THEY WILL SAY THR SAME THING. I SAID FINE I WILL WAIT. THE SUPERVISOR “RICKY” CAME ON THE PHONE AND SAID HELLO I AM RICKY THE SUPERVISOR, AM I SPEAKING TO. I WAITED WHILE HE FIGURED OUT WHO HE WAS SPEAKING TO BUT IT TOOK TOO LONG SO I SAID HI RICKY AND GAVE HIM MY NAME. I EXPLAINED MY ISSUE AND HE SAID THE SAME THING THEY SAID. HE SAID HE WISHES HE COULD THAT ITS HARD WORKING IN THEIR CUSTOMER SERVICE BECAUSE HE CANT DO ANYTHING. SO I ASKED FOR CORPORATE. HE SAID IF I CALL CORPORATE I WILL END UP THERE WITH THEM AGAIN!! (!?!) DEALING WITH THEM IS LIKE ALICE IN WONDERLAND WITH CRUEL CHARACTERS EVERYWHERE AND TRAPS AND TRICKS. SO I SAID WHO US YOUR CEO? YOUR TOP BOSS? YOUR COMPANY OWNER? HE SAID LET ME CHECK AND I HEARD HIM TYPING. HE CAME BACK ON THE PHONE WITH “WON CHANG”. I SAID THANK YOU AND HUNG UP. THEN I GOOGLED AND FOUND THE LOS ANGELES CORP OFFICE AND LIST OF EXECUTIVES HERE ON THIS SITE: corporateofficehq.com. Going to post this on * YELP too! Bye bye “forever 21”. Call yourselves “used to be forever 21” or “forever losers”. Anya Sargeant. This company is despicable! I’m 30 years old and I’ve been shopping here since my early 20s, so for years. The service is the store is horrible but at least I get to inspect and try on my items. I recently ordered something online, when I received it an item was damaged and three didn’t fit. I have called customer service numerous times, on numerous days at this point for my refund. They are rude and frankly seem to not give a damn about their jobs. I’m not sure if the company encouraged their employees to hang up and refuse the escalation service of a supervisor but they never put one on and always hung up on me. I’m beyond frustrated! How can you take someone’s money and treat them like crap. I guess the Chinese ppl who own this brand release ppl will shop here anyway so who cares about losing one customer. Well, I was already peeved about the quality of the clothes and now I will never shop here again. I use to work for H&M, they would never tolerate this kind of service from any employees of their company. Someone needs to get in contact with me and refund my money. I paid $16 to ship it back and now I’m out that and my refund. You guys have no clue how far I will take this based off of principal alone. Crystal Garcia. I will never shop at forever 21 anymore. I’ve never had a problem until now. I called and was told that my refund was declined because my shoes investigated as used. How was it investigated when I wrote “very uncomfortable, left me very bad blisters on both my big toe.” I only had them on for a few hours and took them off because it started leaving me blisters. I don’t think its fair that I don’t get my money back. I can’t wear something thats not comfortable and leaves damages on my toes. Then I called and asked to speak with their supervisor and I was told their supervisor wasn’t there. I called again and told them since I can’t get my refund then I want store credit. They couldn’t even help me with that. What kind of customer service is that? I’ll tell you, the worst customer service ever!!!!!!!!!!!!!!!!!!!!!!!! I hope I get response back. So disappointed at Forever 21. SHAKING MY DAMN HEAD! I am very disappointed with Forever 21. I placed an order with them and upon opening my one of my packages, the item was missing the tag. I tried to call customer service but it was closed. So I tried to submit a message via the sites contact us. The message could not be submitted due to the site malfunctioning. I then tried to call the corporate office and could not even reach the operator. What is going on with Forever 21. I will be blasting them on social media; Facebook, Twitter and Instagram. Buyer beware do not shop at Forever 21. Bridgette Gibbs. Aren’t there laws about discriminating against pregnant women? My niece is pregnant and yes she is due soon but the store she has worked at for the last year and a half refused to work her the last 2 weeks citing they didn’t want her going into labor at their store. As far as I knew that was against the law. I would suggest that you review the management team at the Las Vegas stores she works at in the Meadows mall (managers Kim and Robert who constantly harass her) and should they harass her after she has her baby I will make sure that she contacts the necessary people she needs to contact regarding this. Should we not get a response or acknowledgement noting this will be looked into I will have her contact the necessary people and discrimination against pregnant women. Here is the information we will use as she was specifically told she was removed from the schedule due to being pregnant: An employer cannot force you to take time off or change jobs, if you’re still able to do your job: Sometimes an employer thinks they’re acting in the best interest of the employee — or protecting itself from liabilities — when it decides to reassign a pregnant woman or new parent to a less strenuous job. Employers cannot base employment decisions on assumptions about pregnant women’s capabilities and health concerns. For example, a boss cannot prevent a pregnant worker from traveling on business trips, because he’s concerned about her health. A company cannot deny a pregnant woman a promotion, assuming once she returns to work after childbirth, she will be less committed to her job. Employers also cannot reassign workers to less desirable jobs, even temporarily, due to concerns about a pregnancy. I am from Guam and I just want to let you know how bad the service I received from the same lady every single time in your Guam branch. She has this attitude as if she is too good to be doing what she’s doing and she is even a head cashier. Her name on my receipt is Zaneyda. She does not say hi or thank you, because barely any of them really do, but thats not even the reason why I am complaining. This is actually the first time I have ever made a complaint about an associate, so that means something is really wrong, She just throws the change on the counter and after she gave me the bag she was gonna put a smaller bag in the one i already had without saying anything so she practically just shoved it in my shopping bag. I don’t know if thats the type of people you should have representing your brand. But something needs to change, your brand is awesome but having people like that can discourage many customers from repurchasing again. I come from retail and have been in it for 6 years and in our company we really value customer service and experience because our service reflects our brand. I let it go the first few times thinking maybe she just had a long day, but having dealt with her bad attitude too many times I have to speak up about it. I had THE WORST CUSTOMER SERVICE OF MY LIFE!!!!!! After a very long shipment time, I receive a package yesterday. It was a very tiny box, which is odd since I ordered a jacket. I opened the box only to find out that you all shipped me the incorrect item. I needed this item for a trip I was taking and needed it by Friday. I called Customer service and spoke with some VERY RUDE man named ET? I explained to him the situation and let him know the order summary had the correct item but the item was a pressed powder. I even gave him the number listed on the pressed powder. He then proceeded to tell me after I asked for the CORRECT item to be shipped to me expedited since I needed it for my trip, that the only think I could do was place a new order. Why would I place an order and pay for an item I already paid for??! Obviously that wasn’t a solution. He then said I could return the powder and pay postage (why would I pay to return an I item I didn’t buy?!) and then they would ship me the jacket. No, I want the jacket I ORIGINALLY ORDERED!!!!!! He said and I quote “We can not help you”, “There is nothing we can do” Are you serious?! I asked to speak with a supervisor and he said that there wasn’t any. That they would tell me the same thing, and that you all don’t have an escalation team. What type of customer service center is this?! The customer service rep was absolutely rude and lacked any emotion. This is piss poor customer service if I have ever heard of any and this is the first time I have ordered with them.I then called back and spoke with Bonnie. She read my notes and said there is nothing we can do. I agaimn asked to speak with a supervisor and SHE HUNG UP ON ME. I swear I was getting punked!!! I called right back and guess who I got? Bonnie she said “you can call and get someone else” what?! Is this real life?! I then let her know I wanted to speak with a supervisor (3rd time I had called to ask) and she huffed very loudly and said ok and then put me on hold for a while. She came back and then offered me the Affidavit deal like in the below comments. Why didn’t they suggest that in the first place? I then let her know that as a customer service rep, you can’t hang up on people for no reason than just to hang up, her response “yeah, thank you” Either she didn’t understand one single word I was saying or the whole call center is completely incompetent. It was beyond ridiculous I will NEVER order and shop with them again. I took my business straight to Charlotte Russe and placed an order! I also wrote customer service only to receive a canned response (almost exactly like the one I received for the affidavit). It is obvious they have little to no training and Mr. CEO doesn’t seem to mind his business having crappy customer service if he has seen all of these complaints and has yet to do anything about it. Save your time and money with this place. My 14-year old daughter ordered from this low-down, scum of a company in late October. They quickly took money from her bank account for $60, however we never received the merchandise. After calling them several times – and NEVER being able to speak to a manager – and being told it was ‘too soon’ to tell them we hadn’t received it – they then emailed an affidavit which needed to be returned within a limited time frame. Unfortunately, my minor daughter didn’t pay attention to that fine print – so when I called them to try to get her money refunded – the first customer support person (and I use that term loosely) – told me nobody in the company CAN refund the money. After again repeatedly requesting to speak to a supervisor (they must only have one – because it was Ian I finally spoke with too) – he told me the affidavit was required as it is a legal document with the signature. When I again advised him my daughter is only 14 – so any affidavit she signs is NOT a legal document – I was told that they COULDN’T refund the money – and there is apparently nobody in this company that can. Their ‘policy’ is not to give out information of anyone who could actually help you. Of course, that assumes they employ anyone who would be willing to provide decent customer service. I hate Forever 21 & will be filing BBB & Attorney General complaints against them. What kind of business is your company is trying to run? You have representatives that don’t know how to speak property, know how to access systems, and will not provide any assistance with simple questions. Your systems are obviously antiquated and you really should not have online orders. There needs to proper training and put money into good contact representatives and systems. Maybe you can look up a Fortune 500 company like USAA to see how they score so high for customer service. After speaking to Ian a so called manager, my resolution was not resolved. At the advice of Ian, I had to re-order my items and pay for express shipping to get the items on time. Today I check to see where my items are and to my surprise the items have not left the warehouse and now I paid $20.00 extra for no apparent reason. This now tells me you have incompetent managers as well. I have made a report with the BBB so other customers can see how you handle your customers and business. Unhappy Customer!!! I purchased items on cyber monday for my fiancees birthday on December 18th. I was told the eta would be December 9th. Well tomorrow is her birthday and I have nothing to present to her. I have been tracking it for a week and all it says is in transit. I’ve left emails and got no response. I called twice today and was told system was down call back 2-4 hrs n then told to try back tomorrow. If I had known this is how your company operates I would have shopped elsewhere and my fiancee would have gifts presented to her on her birthday. I’m very irate and will discourage anyone from spending money with this company!!! I recently purchased many items for Black Friday Of course though your sizes aren’t consistent so I went to try to return the ones that didn’t fit and was told that I couldn’t because my items were final sale! No where did it say final sale neither did anyone even state that they were final sale!!! If I would have known about the FINAL sale I wouldn’t be purchasing the items. When I call customer service the lady was rude and said no one will help me no matter who I contacted. I asked for corporate and was told they wouldn’t help me Such a shame that your employees view their higher end as people who won’t move a finger to help a valued customer. I will definitely not shop at forever 21 again and I demand my money back! A disappointed customer. Good Morning, I have been trying to reach someone in Forever 21 Corporate Office. We have a little problem, our office name is Best Closures Inc and we did a job at one of your store in Mississauga Ontario back in 9/24/2014. To this point our General Contractor Scepter Industries hired and we haven’t received any payment. Can someone please guide me in the right direction as where and who do I need to talk to regarding this matter. I would really appreciate any sort of help. This has been literally a men hunt, and not mention very disappointed! Hope to hear from someone soon! Deron Miller. I tried to get information from your customer service representative to file a complaint and he hung up on me. I asked for his name so I could share it with you when I called but he refused. I am a loyal customer who has spent thousands of dollars with your company and asked that the order I placed yesterday honour the 21% off code because I forgot to enter it. Yes, my fault but I think it would be good business to do so for your customers. Hardly a huge loss. The individual I spoke with said it was impossible “on this planet” to do so. When I questioned how other companies could do so and requested his name he hung up on me. His first name was Drei. I would appreciate some follow up on this matter and a refund of the 21%. Sherry Wheeler. I went to Forever 21 at the Crossings Outlets in Tannersville Pa. With my daughter and my sister and niece from Oklahoma. We arrived in the store at 8:31 and already the fitting room was barricaded. I asked if my daughter and niece could try on a sweater. They told us They close the fitting rooms at 8:50. Then why not close the store at 8:50???? The woman was rude and it would have taken only 1 minute to try on the sweaters. Of coarse we walked out. To our surprise when we got into the car the clock said 845. I WILL MEVER SHOP THERE AGAIN! Dominique Davis. Recently shopped there for Black Friday n the cashier can’t get me twice for an item. Had I not looked at the receipt on line in my email I would have never known called the direct location they gave me a number to call n those ppl stated I needed to call the store directly for them to handle the issue called the store again she sis she would have to take my name n number n call me back once corporate resolves this issue of returning MY MONEY BACK THAT THE CASHIER OVER CHARGED ME FOR!!!! RIDICULOUS Dominica. Wow Hi Dominique Davis I am Dominica Davis. I went on line for Black Friday with a promo code. I was never given the opportunity to put the promo code in. I immediately emailed them they contacted me a day later saying it was too late to do anything because the order was processed. I told them fine then find another way to correct your error. One lady told me we were talking in circles and hung up on me. One lady told me there is no supervisor. So instead of them putting less than $20.00 on a gift card or store credite they lose $190 in sales plus future sales. I’m done with them!!! I too have received the ridiculous run around from this company!!! I returned online items by mail per their regulations. This was on September 11, 2015. On October 9th I received a credit for 1 item. I returned four items. Calling customer service got me nowhere – let alone I could not understand their poor English. I emailed the company and received a return email telling me they received one item and did everything but call me a liar. We are now two months from my return and I am still getting nowhere! I scanned a post office receipt showing my returns weighed 3lbs 4oz!! That is not one item!! They continue to say they will contact me in 24/48 hours and NEVER do! Today I called customer service and was HUNG UP on EACH TIME! I resorted to calling a store only to be told the district manager would call me back. This has yet to happen from the store in Iowa City, IA. THIS IS THE MOST PATHETIC RETAILER I HAVE DEALT WITH!! Ariel McGuire. I worked at the location in Penn Square Mall, I started Monday September 28th and worked through Friday October 2nd for my first week which was a total of 38 hours. My first week of working was also everyone else’s week to get paid on that Friday so in the next two weeks on Friday October 16th I should have received a check for two weeks. I worked the week Sunday October 4th to Friday with Thursday off. That week I had a total of 37 hours. I worked Monday October 12th, Wednesday and Friday. On that Friday I received my checked which was short. I only got paid for my week of October 4th. I talked to all my managers and the store head manager Zach and he agreed and apologized because he lost the sign in sheet. Once he found it I signed it and he sent an email to corporate telling them I needed to get paid for my first week. I was told that the money I was owed would be put on my next check which was October 30th. I still have not received the money I am owed and today is November 7th. I need my money now and I need a response from someone at corporate as soon as possible! Kimbre Washington. Writing to you from Pune, India. We are retailers of a multi-brand garments by the name of Just Casuals. Earlier in the year, we had plans of bringing an international brand to our city and wanted to reach out to Forever 21 for franchising opportunities. This is when many online searches told us that Amaka Consultants are the mediators for franchising of Forever 21. We wrote to them and they asked us to pay an application fee of $1000 to apply for a Forever 21 franchise. And it was confirmed by them over email, that post evaluation of the franchising terms & conditions, we could withdraw of we didn’t want to go ahead with the deal. After going through drafts of agreements, we started looking for retail locations in Pune. Only to find out that the retail location we were applying for (Phoenix Market City), was ready to launch a store in no time. And the team at Amaka was totally unaware about it! Then we went on to look for another location, once again to be informed by the mall authorities that F21 had already booked a store there. And Amaka Consultants – who are charging us to give us information about franchising your brand stores – have no idea that there are already multiple F21 stores being planned in the city. This leaves us to wonder, if Amaka Consultants are your authorised franchise consultants? Would really appreciate if you could confirm this. After this, we chose to withdraw and requested for a refund of the application fee (as they had promised before getting into the deal). Since then, they have been avoiding our mails and calls. And told us they don’t seem satisfied with our reasons of withdrawal. If we want our refund, we will have to wait until July till they come down to India. And then pay us in cash if we still wish to withdraw. We are now at the end of September, and we get no response to either our phone calls or emails to Amaka Consultants. This definitely seems to us like some kind of fraud. Would you please help us understand if you’ll are really associated with this company. Thanks, Vishakha Vika. Iwas shopping at F21 on the 22nd of Sept.at Baybrook Mall in Webster, Tx. After trying on many pieces I selected several, waited in a long line to the register to find out that my transaction of $47.16 was declined. I thought that is not possible since I just made a money transfer from my savings account. I tried again and it was also declined, sales person took few items away and I tried again and smaller amount was also declined. I called the bank but no luck. Asked to hold the merchandise for me after I come back from the bank. Lady at the bank told me that there was nothing wrong with my debit card and that this amount of $47.16 was actually accepted by F21 system and now is as pending, i it should not show as declined but F21 was holding my money as declined. I had to take money from my savings.Went back to F21 and paid in cash for selected items. The sales person didn’t know what happened and suggested to come back the next day if the money will not be on my account. This was not a convenient way since I don’t live close. Today I went to the bank and my money was still on hold as declined but pending with relase date as of 9/25, and I actually had enough money to pay for the merchandise so it should not decline this transaction. Bank officer said that I need to talk to the manager F21 and tell her to send an e mail to the bank that this transaction in no longer valid,take it from declined holding status so bank can relase my money. I asked for the written instructions for the manager. With letter from the bank I went back to F21, asked for manager. It is a shame that F21 hires this kind of people for management positions or at all for any position. She never introduced herself, yanked out the letter out of my hand and barely listen what I was asking for her to do, went inside the office and slammed the door. After a minute opened the door, throw the letter to my hands with some other yellow piece of paper, which after I looked closer at it, it was a work order to repair lights, it had nothing to do with my case, She said that bank has to call her before she can send an e mail. And she run off. I saw her at the counter. Quickly walked to the counter to find out what is this monster manager name, also told her how rude she was to me and asked her to call the bank,it was not my fault that my money got frozen by F21 and she doesn’t care to do something about it as the bank instructed her. Her name is SHELBY and I would appreciate if someone in charge from Corporate Office would not allowed her to perform managerial duties because of her behavior and absurd manners toward customers who actually pay her salary. It was terrible experience shopping at F21, where I spend a lot of money in past year. After this I will not shop there any more, and will share my experience with everyone I know, discouraging them to shop at this store. Looking forward to your e mail as a proof that something was done about SHELBY. By the way the up stairs floor is a mess, it is impossible to walk, everything is on the floor tangled up, looks like a whole bunch of trash not like anything for sale. It would be a good idea to inspect this location without announcement. I am sure there is many qualify people to take over SHELBY’S manager position, who can keep up with proper presentation of merchandise and have respect for their customers. I bought a pair of shoes from your company, wore them for not even an hour and the heel fell off. I called and contacted and complained but no one was helpful at all. I loved the look of the shoes and I would like a new pair of my money back to get them fixed. I have spent oveer $1000 at your company this year so I expect better treatment as a valued customer. Pictures to come. You can tell in the pictures that the heel falling off was in how the shoes was made not because of how I wore them. And now I was hung up on by one of your representatives. I am very unhappy. I expect more than just getting repeatedly told about your return policy. Vidhi Sharma. Order: 20075642: (7 products), ordered on 31st August, India Forever 21 Website History: I have been waiting for this consignment from last week as your site says delivery time is 5-10 days. Last week on Wednesday & Friday, I gave a call to your toll free customer care number 1. A female picked up and told me my ordered will be delivered my Tuesday without fail and is already out for delivery. I waited yesterday & today with money in my wallet thinking it will arrive but it did not. I called up your customer care today. First she tells me to wait for 2 more days as delivery time is 7-12 days excluding weekends (when on earth it happened; meaning 16 days) and then later on tells me that my order has been cancelled on 3rd itself and the reason stated is “return to origin”. I fail to understand when was the order even tried to be delivered as my guards are there 24×7 and no one attempted delivery. Second, even if you cancelled, you should have dropped an email or texted informing the cancellation. This is sheer nonsense delivery system from your end. I have checked CCTV camera footage of my office for 2nd and 3rd as the order got shipped on 1st. Nowhere is the delivery boy in the footage. Please explain where is the order and why cant the delivery person call before coming like Jabong, Myntra Amazon or Flipkart people do. ALl of the ecommerce websites attempt delivery thrice. Even if you attempted delivery, you cant expect the customer to be sticking for 16 days at one place expecting your order to arrive. When your delivery date is not fixed, high chancesa are person might not be available and th delivery guy should call confirming the date and time of delivery. Your site still shows shipped. Please tell me what to do. I have ordered another shipment which again showing the same error on the courier company s webiste. I am now scared whether that order will suffer the same fate. Please help in resolution as India forever 21 customer care has told me they cannot help and I have to order again. I did that today anyway but not all the products are available now. Hello, please see my email chain I pasted below about tops I purchased for my daughters that shrunk and are no longer wearable. I didn’t receive a response to my most current email below, so I was forced to put my message here. I am not satisfied that you do not stand behind your clothes. Hello, My daughters both wore the tops one time before we washed them. They were machine washed in cold water and as soon as they came out of the washer, we saw how much they shrunk. Per your return policy you mentioned below, we can’t return the items even if they shrunk significantly after washing them? That seems like a very poor business policy and why would I take the risk of purchasing future items if there is the chance they would shrink and can’t be returned? If that is the case, then I won’t allow my daughters to buy anything from Forever 21 again. Sincerely, June B Sent from June’s iPhone On Sep 2, 2015, at 11:32 AM, “[email protected]” wrote: Hi there June, I do apologize if the item shrink. Just a question from the time you were washing the items did you do hand washed or machine wash wash? And did your daughter wear the clothes before you wash it? As per Forever 21 policy you can return the item if its unworn,unwashed,not damaged, tags is still on and its not tag as final sale. If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website. Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time. Sincerely, Jandy Forever 21 – Customer Service —– Original Message —– From: ****@ec.rr.com Date: 9/2/2015 7:05:13 AM To: Subject: Merchandise – Other Customer Original Request Dear June B, Thank you for emailing us with your concern. Topic: Other First Name: June Last Name: B Email: j*****@ec.rr.com Message: Hello, I purchased a couple of tops for my daughters online and they shrunk after they were washed and my daughters cannot wear them anymore, as they are now “crop” tops and aren’t allowed in their schools. I’ve been very disappointed in the quality of your products. One of the order numbers is 53557563 and the item number is. The other item is from order 52808178 and it was item number. These shirts were washed in cold water so I’m not sure why they would shrink? I’m so frustrated with trying to return things at the store because the shipping invoice is needed and at this point, we don’t have it anymore because they were purchased a while ago and my daughters saved these new shirts to wear to school. If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website forever21.com. Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 5:00 AM to 6:00 PM, and Saturday through Sunday, 8:00 AM to 5:00 PM Pacific Standard Time. Sincerely, Forever 21 – Customer Service Dave. I purchased & paid via credit card 4 tops on 26 July 2015. It’s September 1 st. Today and still I haven’t received my blouses. My credit card had been charged for the amount. I have emailed customer service forever 21, and they tell me no order/ purchased in my account. I then confirm with my bank and they confirm the amount $91.81 was paid them which I then resend another email to let them know but received no reply whatsoever. I should have read these comments here before even making any purchase. I wonder if this is part and parcel of their business strategy!!! TO HR: I HAVE AN EXCELLENT TRACK RECORD OF EXCELLING AT MANAGEMENT: STORE, DISTRICT AND REGIONAL. PLEASE SEE A SHORT BREAKDOWN BELOW AND WOULD LIKE TO KNOW WHAT IS AVAILABLE IN LAS VEGAS FOR MANAGEMENT: STORE, DISTRICT OR REGIONAL: BOBBY JONES/HICKEY FREEMAN /WESTERN MANAGER MAX MARA/WESTERN & EASTERN MANAGER VERTIGO/WESTERN MANAGER A.B.S.WARNACO/RIGHT HAND TO ALLAN SCHWARTZ/NAT’L SALES MGR NORDSTROMS DEPT STORES/ST JOHN BTQ’S/WESTERN MANAGER GEORGIOU/WESTERN SALES MANAGER MONDI INTERNATIONAL/NAT’L SALES MANAGER LETTERS OF ACCOMMADATIONS UPON REQUEST. PH: 702 326 **** Sherry. I take my teenage daughter to the Forever 21 at Kingsway Mall, Edmonton at least once a month. Everytime I have taken her there, I have seen the dressing rooms disgustingly dirty, lots of dust bunnies and other debris on the floor. I had sent an e-mail to the Corporate Office a few months ago & received a response that they took my complaint of cleanliness seriously. Last week I took my daughter there again, not only was the dressing rooms were still dirty with big mounds of dust bunnies, there was dust bunnies throughout the store, other debris and also metal hooks from the broken hangers on the floor, I saw at least 3 of them, this is an accident waiting to happen – customer slip & fall. We had been at the Forever 21 store in Hawaii & it was clean, fresh & bright. I can’t believe that this store in Edmonton is so dirty and nothing is done about it. I would think that staff could use a “HAND VACUME” to suck up the dust bunnies in the store including the dressing rooms prior to the store being opened and also throughout the day if needed. The hand vacume is a handy & easy tool to use & store. I don’t believe that the dust bunnies are created overnight, it shows me that cleaning is not a priority. Management & staff at this store should be ashamed of themselves in this store. Paskall Pickens. I am a former employee at the Forever 21 store in Sawgrass Mills Mall in Sunrise, FL and I’m trying to reach the corporate to make a comain towards the managers scheduling these us for shifts ending for example 11 am to 8 pm or from 4pm to midnight and then has them work till 3 am straitening the store.There are numerous workers who have to get rides back home and basically the managers say you have to finish the work. “That is your problem”. They treathen termination if the employees do not work the excess hours which are over and above the scheduled 8 hours shift or the 40 hours of the week. Also they show favoritism letting their favorite employees leave while still clocked in to get themselves some food and getting coffee for them to drink in the back room. They let them leave early and make everyone else stay late until 3Am Jaylyn Davis. For the ladies at the sawgrass mills location I understand you and I am currently filing a lawsuit against them because of compensation. I’ve worked there for a month and haven’t received a check from them so I quit. And the HR process is a complete joke. They don’t respond in a timely manner. Management has absolutely no respect towards you and I once worked an 12 hour shift. That to me is unacceptable when I was only scheduled to work 6 works that day. I will tell you I am going after so much more than what they owe me because of their incompetence and negligence. My daughter works at the ForeEver 21 store in Grapevine Mills Mall in Grapevine, Texas. The manager scheduled this 18 year old girl for 40 hours per week and makes them work over 40 hours. They DO NOT PAY ANY OVERTIME AND ALSO DO NOT PAY FOR THE BREAKS ( 10 MINS) AS REQUIRED BY FEDERAL LAWS. The Manager schedules these young workers for shifts ending for example 11 am to 8 pm or from 4pm to midnight and then has them work till 3 am straitening the store. There are numerous workers who have to get rides back home and basically the managers say you have to finish the work. “That is your problem”. They treathen termination if the employees do not work the excess hours which are over and above the scheduled 8 hours shift or the 40 hours of the week. These are supposed to be part-time employees who are asked to work OVER 40 hours per week and ARE NOT GIVEN ANY BENEFITS ( HEALTH INSUR OR VACATION OR SICK LEAVE). The Corporate Office is NOT Accessible at all and frankly the Corporation does not seem to care about their employees morale? DO YOU AS A CUSTOMER THINK THIS KIND OF IN HUMANE TREATMENT OF EMPLOYEES IS ACCEPTABLE TO YOU. WHAT IF YOU ARE THE PARENT OR CHILD OR SIBBLING OF SUCH AN EMPLOYEE? SAME EXPERIENCE IN OTHER FOREVER 21 STORES IN OTHER MALLS ACROSS THE COUNTRY BY OTHER EMPLOYEES INDICATES THIS IS CORPORATE POLICY. ARE THEY VIOLATING FEDERAL LABOR LAWS? MAY BE PUBLIC MEDIA INVESTIGATIONS MAY HELP ALL. If this is a corporate office, why am I only able to get help with online orders? You should have some affiliation with the stores!!! I received terrible customer service and had to repeat myself several times because the person who I was speaking with only heard what she wanted to hear. I asked to speak to her manager and she kept saying the same thing over again to me, as if I didn’t understand her the first time. I asked if she could give me the number to corporate office so that I could speak to someone to help me with my situation and she gave me the same number I called. I told her that this is the number I dialed and it keeps leading me to “online customer service”. This is the worst customer service I have received. Forever 21 as a whole gives terrible customer service. Hi, I would just like to know where I can reach the damn corporate number to talk to someone?! Can someone provide me that information. I’ve left 3 voice messages and no one has called me back. I had an issue there and would like to let them know! By the way I will never ever work at a Forever 21. Unorganized and ignorant. My managers were just grumps never can smile except one she was great and friendly till she left to another store. But, anyways if can someone provide me a phone number if it’s direct please let me know ? Kylann Fegans. I work at Sunland Park Mall’s Forever 21 in El Paso Texas and let me tell you first hand: if customer service sucks it’s not always the associates fault. It’s the managers. Our managers here always talk and hardly ever work. They barely talk to customers and are more interested in the store being damn near spotless than the customer’s experience. Every time our store is clean, our customer satisfaction is down. When it’s messier, we have happier customers because that means that we are truly focusing on people and sales not looks that honestly haven’t hurt our business. I always have customers complain about the managers just talking because they stand in a group and is beyond obvious. We get short staffed way too often and we’re overworked for minimum wage under these conditions. Last night I worked from 2:30-9:15 on the schedule and I was the only one on my floor until 6pm. Being that I was the only one, I was trying to talk and help all the customers as well as fun the cashier on my level without any help for the longest so my sections that needed to be cleaned were totally neglected. However I had plenty of compliments from my customers insuiating that they were pleased with my service. But I stayed till nearly 1am having to clean my sections because if I didn’t I was going to get a write up. Are they even allowed to do that? I don’t recommend anyone to work here because it can be so brutal and as a student with two jobs this is stress that I really don’t need nor deserve. It’s not the sales associates, it’s our managers. I placed 2 orders on Saturday, july 17 and another on July 18. I get an email on Wednesday telling me that my order will be delayed another few days. Since Forever21’s warehouse only works 8 hours per day, 5 days a week. My orders won’t ship out until probably until Monday, July 27. This is ridicules that an online retail business works an 8hr/5 day work week. I buy from Bebe, Amazon, VS, and others. All of them I receive my order within 5 days with no special shipping. It looks like Forever 21 won’t ship for over a week. Absolutely absurd. By the way, they made sure they took my money right away. The money should not have been taken until the package ships like the other retailers Charlie. FOREVER 21I am very disappointed to say the least with the online customer service. The representative over talked me as I explained my concernswhen asking for a manager she continued to state on screen jargonthen stated the supervisor was busy and she couldn’t continue to deal with this took my phone number and STILL have nor heard from the company. I am so furious with companies taking advantage of consumers and not respecting ir addressing our concerns with their products. The only thing they see is $$$$$ But what do u expect its a Chineese own company!!! But this is America And there are laws made by the people for the people to protect the consumer. So peoplecontact the attorney general office.better business bureau and your state Representative. To Forever 21!!!! I am extremely disappoint, mad, and really upset with the customer service provided by Forever 21, I placed a order online June 11th they confirmed my mailing address and still shipped by package to the wrong zip code. USPS sent the package back to the warehouse which it took almost 2 weeks for the package to be inspected. Here it is July 15th no package no refund. Every time I call to speak with a Manager (Spencer) he was too busy to talk so I called Corporate office and left two message still no call back. I will never I repeat NEVER order off line againI asked for a refund and a rep told me it could take up too 2 weeks for my account to be credited. To who this may concern, I just got back from the mall, Palm Beach Gardens PGA, FL – Forever 21. I am extremely disappoint, mad, and really upset. I have no time, I work full time and go to college full time. This morning I received the email for 40% off one regular price item. So instead of eating lunch at work I decided I’d run to the mall to get a bathing suit from forever 21 with my 40% off coupon. I was very excited and the one piece swim suit I found fit perfect! I get to the registrar and it rang up 30% because of a swim promotion going on. I asked if they could void the 30% and please just give me the 40% off instead. I explained the situation and that I came to the store just for that item and because of my 40% off coupon. They said there’s nothing they can do. I then asked the manager, Mitch if there was anyway he could please void the 30% and give me my 40% off coupon. I asked if there was anything he could do. Add 10% to the 30% promotion or something to accommodate me. Everything was a no. I’m so upset. I wasn’t asking for a lot I just wanted to use my 40% coupon on one item I drove all the way to the mall for If I was at ANY other store I would have been accommodated for. It’s not the point that the item was 30% off it was the point that I didn’t waste my time for 30% off I wanted to just simply use my 40% off one regular prices item. I didn’t know there even was a swim promotion. This situation could have easily been solved and I could have been a happy customer. Instead now I’m extremely disappointed in the way Forever 21 handles their customers. I wish this situation could have been made easier but with all the “rules” I feel I shouldn’t give my TIME or MONEY to Forever 21 again. Forever 21 store, Forever 21 staff & My Disappointment To whom it may concern, The pass three days I had off from work (after working a very long fourteen day stretch) was meant to be rewarded with some much needed rest, relaxation, family time and a lot of shopping therapy. Unfortunately it was partially wasted shopping at Forever 21 leaving me frustrated, disappointed and even less rested or relaxed. A fun family outing turned into a major obstacle/ nightmare all because of one store (Forever 21). I purchased an item (from the Braintree Mall location) for my 8 year old daughter about two weeks ago but sadly enough the fit was all wrong. I decided to return and/ or exchange the item on Friday (July 3rd) during a family shopping trip to the Natick mall. We found the cutest denim crop pants with elastic waist that fit her perfectly. We approached the register with our item in hand and were informed by a kind gentleman that there is a BOGO sale going on and we should look for a second item in which we would receive for free. During these tough times why would anyone turn down a free item? So we stepped out of line went back to the very small girls section in search of another item. In which, we spent an additional 40 minutes in the store. We found our second item and went back in line. The same nice gentlemen was in the process of checking us out when he informed us that he could not sell us the cute crop pants. Apparently there was a recall on the item. The item should not have even been on the floor to begin with. Well, need less to say my daughter & I were extremely disappointed. I offered to take the item regardless of the recall, which prompted the gentleman to call for his manager (whom was not as nice) but policy unfortunately forbade it. At this point my daughter,husband and I were frustrated and just ready to leave the store. I simply requested my refund so we could leave. To my surprise I was handed a store gift card. My first time shopping at Forever 21 was about two weeks ago so I was unfamiliar with the return policy (which is ridiculous). After all the back and fourth we left the store empty handed, without my original monies paid and frustrated (after what basically was a waste of an hour). On Saturday July 4th we made a trip to the Arsenal Mall. I still had more shopping to do and a gift card for a store (Forever 21) that needed to be utilized. Again we found my 8 year old daughter a few decent items in the very small girls section of Forever 21. Four dresses in all on sale. Again, one of the dresses didn’t fit great but was do-able. We approached the register to pay for our items. A young lady (Crystal) was checking us out when she informed us that the items were final sale. I asked her if I would be able to exchange the dress for a larger size if available at another store she stated “no”. In which I asked if she could view or contact another store to see if a bigger size was available. Her response shockingly was “no the store does not have the capability to check each other’s inventory and she could not call another store either”. She told me that she could give me the number for the closest store on Newbury Street and I should provide them with the item number which she pointed to. I asked her about the Newbury Street store in which she informed me, my husband and daughter that “they have a huge kids section and are a much bigger store.” At this point I turned to my husband (in front of Crystal) and told him ” we should check out the Newbury Street”. I asked the store associate (Crystal) to hold the items so that I could return for them tomorrow if Newbury did not have my daughters size. She told me they would hold the items for 24 hours. Which was fine since the mall was scheduled to close at 6PM due to the holiday and it was approximately 5PM at the time. I contacted Forever 21 Newbury Street asked them the hours of operation for today (July 4th) in which I was informed 9PM. As we continued to shop at the mall I decided it made sense to just rule out Newbury Street today vs. I convinced my husband to go with me and get it over with, which is what we did. We traveled to Newbury Street Boston on the Fourth of July stuck in festivity traffic for about an hour. We reached the store only to be told that the store does not carry kids cloths. At this point I was livid, vexed and extremely upset We spoke to a very nice manager Shelley whom apologized profusely for the inconvenience and the mistreatment by the staff of the Arsenal mall location. She also informed me that the staff does in fact have the capability to check sizes and communicate with each other via phone. Shelley took the extra step and contacted the store we just came from to inform them that their behavior was not good customer service and the inconvenience of (me) the customer could have been resolved with a simple phone call. I could hear the response of the caller whom stated “she is lying. No one sent her to the Newbury Street store”. Shelley proceeded to inform the Watertown store staff that my items needed to be held until the end of business day tomorrow since I was so majorly inconvenienced. Day three (July 5th) as the tables turn with Forever 21. I returned to the Arsenal Mall location at approximately 1:30PM to pick up my items that should be on hold. I approached the register requested my hold items which they stated “were no longer on hold they were returned to the floor as of last night.” I asked to speak to a manager; Alana. I informed her of all that occurred the evening prior and what transpired when I was here yesterday. She apologized, stated she would “talk” to Crystal and offered to check the size of the dress I wanted on the company system. Judging by her tone I felt as though the associate Crystal would not be properly reprimanded. Out of the four items I had on hold, I found two. I ordered the final two items on line confirmation # 52831533 (in which I missed the BOGO online deadline which end 7/4). All the headache, aggravation and back and forth could have been avoided if the sales associate (Crystal) and associates from Natick had simply did the job they were hired to do. Throughout this email I indicate how far and willing I am to travel for my family. However what I will not accept is unacceptable service, not with the amount of time, energy and resources I am willing to sacrifice. Even if it is the “unprecedented selections of todays fashions with affordable prices.” My family and I were inconvenienced over and over and over again. Through this frustrating ordeal I have learned what Forever 21 has to offer which is a handful of cute clothing, a very small handful of decent staff (depending on location) and a lot of aggravation. I am Forever done with Forever 21. Sincerely, Nicci Breann. On June 7, 2015, I placed an order by phone with a customer service representative. I was explicit in giving the mailing address including suite number, as always. According to the CSR on June 13, 2015, FedEx returned the package for insufficient address reasons. I was told I would receive an email once the package had been returned to the Forever 21 warehouse. No email was received so I called back two more times and was told they could do nothing until the item was received in their warehouse. Again, when I called on June 26, 2015, I was told the same thing. No resolution was offered, no refund was given, just the patent script of, “we can no nothing until the item is returned.” Calling the corporate office hasn’t netted any results as they use the same customer service in the Philippians! “Nothing” is exactly the portion of my disposable income they will ever get again. I have been working at Forever 21 for a short time and every time I work, I seem to get more miserable. I work at the Mall of America Forever 21. Reasons why it’s not fun to work: they keep all employees pass their availability. My availability is to 11 each weeknight and even if I finish 3 sections (alone) they still have me stay and if I say I have to go to catch the bus, I’m always told “we don’t leave until everything is finished.” it’s never finished and the managers (excluding 1) keep us until midnight. I walk a mile to a bus stop and catch 3 buses for this company and at night also. The visuals also talk to the other employees as if we’re children, literally. Hi, I was on vacation with my new husband and I went to the shore in LA to look around. I seen two pairs of shoes I really likes. Well I tried on the right one and it fit, I am a size 8 so I got them. Well I go back to Arkansas and I go to wear them to work and I notice that one is a little tighter and I didn’t do nothing until I look at the size of the shoes. One was a size 7 and one is a size 8!! I have been trying to get someone to just get me the size I am. I am very upset because no one will trade me the right size or just give me store create because I don’t have a recite. I never got one with my stuff. I asked them to put it in the bag. I don’t know if it fell out or they didn’t give me one. But I need help. I really love this shoes and I just want to be able to wear them. Please help me!!!!!!! If you would like to call me just email me and I will give you my number. I would really like some help anyone. This place has not paid me my missing hours since last year of November 2014!! The managers said they have nothing to do with it and have had me call payroll. I have been given numerous run around since then til this week I had been told that by Silvia in payroll that she has to go off of what the store managers saying (in which they said I wasn’t missing any) when the store manager said it was up to corporate and payroll. I’m confused and ask for the manager of payroll and she hung up on me! I have my local media station being this and investigating into it! This place is so rude, unprofessional, and really has NO clue in what they’re doing!!!! If you are working here and have a closing shift, you will have to stay longer and MUST STAY LONGER til all go backs are put away and don’t expect any help from managers and associates throughout the whole shift! Went to DelAmo, CA store today. This is my local store. Shop her all the time. Today I was looking for an 8th. Grade prom dress, and was told by 6, six different sales persons that they were sure they had nothing. No one could help us. I have never seen such a negative attitude in this or any other store, except TutiFruti(another story in mall land). We did find something, and went to pay. I’m spotted a cowl in charcoal gray on sale, so I grabbed it. Got to register and was told, this is a buy one get one free, but would not let me look elsewhere. This was at the very end of the sale, but while walking out, I saw the same cowl in a pale gray that I would have taken, especially for free, but no, it had to be on the same ticket. No signage re: buy one get one free. Is it a scam? Very disappointed in my Forever 21 experience today. Next week we will be looking for shoes and a kimono, because Forerver21 did not have any. My favorite store, but not a well trained staff. SherryG shannon albert. If you are looking for love or friendship in the local Bangladesh community, look no further than the Bangladesh Personals category. Browse through our diverse personals categories to connect with locals looking for the same as you, whether that is friendship, a casual fling or a more serious relationship. Some of the categories you will find include, and. Each of our categories include several sub categories catering to different genders and sexual orientations. Check them out! If you are looking to meet someone for a short or long-term relationship, then why not in one of the Bangladesh Personals categories. It’s free to publish ads on Locanto, so try it out!
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